Purchased February 2017, a new mattress and box spring. Sales associate very courteous and helpful. Delivery, setup and removal of original mattress set was included. No issues with delivery as all went well. The issue is with the warranty and online reporting - no human contact. This fall, we noticed on the underside of the mattress near the seam a 24 cm rip parallel to the seam. we sent pictures as requested and Sleep Country responded back this was not a warranty issue, end of contact. Attempted many times and no reply. This past week, noticed another rip on the same side near the head board. This appears to have happened during the delivery when the delivery person used a sharp blade to open the plastic bag. Attempted to follow up again and as per pervious experience, no reply. Will shop elsewhere in future.
- Approximate cost of services:
- $1,150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?