Sleep Country Canada

I bought a mattress from Sleep Country in October 2016 with the knowledge that I had slight allergies to some chemicals but was assured by the salesman that all their beds were safe and that I should get this mattress protector that would further protect me from any allergens. So I thought well because they offer a sleep satisfaction guaranty I should be ok. Well... after about a week I realized I had become very allergic to the mattress that contained a gel foam on the top. Mattress protector didn't make any difference. I tried exchanging the mattress & returning the mattress protector and they said that all their mattresses had the gel foam top and that they could only exchange the mattress protector for another one.
So I contacted Customer Service and told them my dilemma and was told to get a doctor's note saying I was allergic. So I did and sent them a copy, they wouldn't return my calls. When I finally got to talk to someone I asked to speak to a manager and they said I couldn't as the problem had not escalated enough yet!!! Really?!!! I kept phoning and asking for the manager but no one would call back for a couple of weeks. Finally the "Escalation agent" phoned me and said she would need to talk to my doctor. I gave her the phone # which she already had from the note ( just another stalling technique!) another 10 days passed I went back to my doctor and asked her to phone the agent and for the next few days she tried without much success. FINALLY after another couple of weeks I was able to talk to the agent again and she said she had talked to my doctor and now would have to pass the recommendation to her district manager. REALLY??! So after 3 months of absolute agony and mental anguish I was able to get a refund with a 20% restocking fee for the mattress only! It was a nightmare from start to finish! So don't let the pretty face on the TV add lull you into thinking this a great mattress company because it isn't. All they care about is the end game of making money! Customer service is non existent! Let my story serve as a warning.