Rcc Waterproofing

GREAT JOB, THANKS JUSTIN
Innisfil Ont.

I Needed a complete excavation all around the house. I called RCC Justin came exactly when he said he would. We discussed what I needed with absolutely no pressure. Water has been coming in the basement for many years. Justin gave us a quote for a total excavation all around the house with removal and disposal of the porch. There were a few issues that came up regarding the porch. Justin got in touch with me immediately to resolve the issues so that the work wouldn’t be held up. It was all completed on time.
Thank you Justin

Mike and his Team
Did a wonderful job on the excavation all around the house this resulted in many rocks that had to be dug up. Mike was always there for any questions or concerns I had
A Job well done.

We had Jeff Martin come out to our house to take a look at our water issues. He was very helpful and knowledgeable with our situation. I would and have recommended him to anyone in need of waterproofing!

Rick Deagazio came by and was very professional, no hard sell, very open and honest with options available to correct a seepage issue. I decided to proceed and what he promised was delivered. Very competent team came and did the work as described. The workers were very pleasant to speak to, kept me updated on the progress and cleaned up after their work was completed. I reviewed the work with the workers before they left and was quite happy with their work. Rick came by to do a final review and all was good. Nice to be able to have my expectations for the job to be met. A very positive client experience.

August 8, 2018
Basement waterproofing.
I would like to thank RCC for the great job done at my property.
First a young man by the name of Jamie came by and explained what the process would be to rectify my problem I was having with water seepage I was constantly getting every time we had a downpour of rain.

Shortly after a man by the name of Bruno came along with Thomas and their crew of hard working young men. They were very professional, hard working group, which you don't see very often. Without these great workers you wouldn’t have such a reputable company. Bruno explained the process in detail, they didn't want to get paid until the job was satisfactory to us. I found that to be remarkable.

It was such a hot sweltering day but that crew worked tirelessly from early morning until dawn to get the job done. Upon completion you didn’t even know that any work was done, except for the asphalt that was missing.

I would like to thank Bruno and his amazing crew (your company) on the great job they did waterproofing my home.
I made a second phone call a few weeks later as the one side sank as they said it might. I look after my 3 grandkids and I was concerned that they might hurt themselves with it sinking that way, a few day later Bruno along with the crew came and refilled it, with that same enthusiasm and smile as he did when he explained the process the first time.

All you hear and see now days is fraudulent business, not one that comes and does a great job. Please thank Bruno his crew on our behalf.
I will ensure to recommend your company to everyone that needs waterproofing. Word of mouth is the best advertising. Keep up the great work RCC.

C & M Derlis

Jeffery Martin from RCC came to our house to quote us on waterproofing our basement. He offered quotes for both inside work and outside work, letting us choose which one would be the best fit for us. He was a no-pressure salesman, really open and honest - it felt like he was just a friend popping by to let us know what he thought we should do with our leaky basement.

The work got done on time, with no major issues, and Jeffery stayed in contact with us through the entire project. He even showed up while the workers were there with donuts for everyone! We are really happy with the result and with our choice to go with RCC Waterproofing.

If you want the best salesman to see you, when you call RCC for an appointment, ask for Jeffery Martin!

I had a leak in my basement that I thought I should finally get fixed after all these years. I contacted rcc and a few other companies. The price was about the same as other companies. Rick came by to provide me with a quote and was such a kind and knowledgeable man. a week after signing I called rick to ask when they can start my job as I had other things around the home to do. He advised me that Monica from operations will be calling me that afternoon and sure enough she did! She was able to find a date that worked very well for me. Also answered some questions about the job when the crew was coming and how long it would take. Chris and his crew then came on time to my job and they were absolute terrific. Very polite and showed me exactly what was being done. Cleaned up after and looked better than before. Thank you rick, Monica and Chris and the crew. Will recommend to friends and family !

We had water leaking from 2 sides of our house. The Sales consultant Mauro was very helpful and prompt in coming to diagnose the problem and about 3 weeks after we paid our deposit and the locates were collected, they work began. They were done in 2 days. Chou was the crew lead. Very pleasant and answered all our questions. Rita the customer service office admin was also pleasant and very helpful in assisting with finalizing payment for the work. I would have liked to see our concrete slabs layer back down the way they were prior to the work, but it was explained ahead of time that this would be something we would need to arrange. I will however follow up with our sales consultant, as it is extremely difficult to lay them on high, hard soil/earth.
I would revisit this company and rcommend them for waterproofing again.

Thanks.

We would like to express our sincere appreciation to RCC Waterproofing & Camroy & his Team, Kiwayne and Daniel! Camroy took the time to keep us updated, showing us the pictures of the cause of the leak & the solution as well as answering all our questions. Their 100% Professionalism, Dedication, Skill & Efficiency just blew us away! Thank you Jamie, Consultant. Also, Monica at your office, who was very efficient & organized from beginning to end. You are the Pin in the Wheel, Monica, that keeps everyone connected. You should be Very Proud of your Team! I know we are Very Proud of each & everyone of them!

My problem with this company is the horrible customer service - the actual work was fine and I've had no issues with water in my basement since it was done. They just never returned to put back the concrete walkway that was removed from the side of the house and won't return my calls.

Salesperson Rick was super-nice when giving me an estimate for the work. The work crew was great too and finished up in a few days last fall. I was given an estimate of $2,000 for pouring new concrete at the side of the house but was told to wait until spring, after the soil had settled.

Sounded great and I was happy...until the spring arrived. No one would return my calls! After a month I finally was able to get Rick to come over with Steve, the concrete contractor to take measurements, etc. I was told I would get an estimate in a few days. Nope. Nothing!

Over the next 3 months I called the company's office and left messages. I called Rick and left messages pleading for just a return call to tell me what was going on. Nothing! After paying them over $10,000 you would think they would treat you better than this.

Now I have only gravel on the side of my house - no sidewalk. My question to the company (I will be shocked if they reply):
Will the 25 year guarantee for the waterproofing be honoured if water comes in because there is no concrete walkway protecting the work?

I could never recommend a company that makes a promise (in writing no less) - Call us in the spring and we'll come back and do the concrete for around $2000 - and then refuses to honour that promise or even call the customer to discuss options.

I received a quote from this company. After paying my deposit and waiting 6-8weeks for the appointment, they called me less than 48 hours from whwn they were supposed to begin to say they wouldn't honor the quote and it would be more money if I wanted them to do the work they originally quoted on.

I can't comment on the work, since I didn't want to work with a company that has those businews practices.