Pro Stone

Excellent consultation and professional service provided. We are very happy with the installation of our countertop delivered on time promised. We would definitly recommend to our relatives and friends for a friendly and competent service at Pro Stone.

Pro Stone was recommended by my flooring contractor and for good reason. From start to finish, Pro Stone's employees were courteous, very professional and attentive to the project's need. They went above and beyond to make sure i was satisfied. They have a lot of selection too.

No hassles, no useless back and forth, great to work with

- Very wide selection of beautiful stones
- Owners are actively involved in the business to ensure customer satisfaction. Thanks Bal.
- Attentive, polite and patient employees - all of them. From front desk, sales people to back office. Really enjoyed this aspect of dealing with Prostone.
- The installers as they went about their job showed respect for property. They took care not to damage floor, cupboards.

So thanks to everyone at Prostone for a positive experience.

Pro Stone is a rare commodity these days: a company that understands the value of, and practices, great customer service. We just finished a 7 month home renovation, and Pro Stone stands above the other contractors / service providers in their level of professionalism, commitment to quality, and willingness to do what it takes to get it right. Before signing a contract, Pro Stone showed us what would be the configuration of our countertop on the slabs. That way we knew exactly how many seems to expect. This is one example of Pro Stone’s transparency that we so appreciated. No other company offered a template (perhaps they would have had we asked, but frankly we didn’t know what to ask). Pro Stone had a complete set of documentation that listed choices for edges, style of island, and detailed upgrade options with pricing. Girish was our sales representative - he was a pleasure to deal with. When some concern arose regarding the fabrication of the countertop in the sink area, Girish kept his cool and worked with us and his technical team to get it right – the way we wanted it! Pro Stone’s technical team was wonderful, they exuded competence. The measurements were done with a computer, which yielded a perfect result. The installers did their work in a tight space, precisely, professionally, cleanly, and with a smile. Thanks Pro Stone for our beautiful countertops – everyone says how gorgeous they are!!

Huge selection of stone for any kind of job. Great sales service. Girish was patient and knowledgeable. We went back many times to confirm in our minds what we wanted. They have sinks to make shopping easier.
The installers were polite, did a great job and finished quickly. The stone fit perfectly due to accurate measuring by Simon.
Serves the east end, so no need for us to drive hours to get to the factory.
Thanks to all. Our kitchen looks stunning.

After visiting a number of the “big box” stores and searching the Internet, we decided to go with Pro Stone for the granite countertop and sink installation on our existing 8-year-old cabinets. From the moment we walked into Pro Stone to the final handshake on a post installation visit we were extremely pleased with the expertise, friendliness, service and craftsmanship that was provided. Girish led us through the project with precision and grace. Any worries that I may have had quickly dissipated as the whole planning and installation process was carried out as intended, on time, and without any delays.
Our first visit to Pro Stone involved a tour of the warehouse and a detailed showing and explanation of the available types of granite. Girish was able to steer us in the right direction based on our kitchen colours and our tastes. We finally went with Bellini as per his suggestion and have no regrets. I couldn’t get over the fact that there must have been about 6 to 8 other client couples/families also viewing the materials in the warehouse all with expressions of happiness on their faces. Overhearing some of the conversations I quickly realized that many of these individuals were contented returning customers – which I plan to be this summer when I next tackle two bathrooms.
The installation itself went flawlessly. I was concerned because of the existing old countertop that needed to be removed. Girish had contacted other trades-people to remove the existing countertop and level the cabinets prior to the installation. The entire project was done in one day and there was no damage to any of our property. The installers were true craftsmen. They had to make a small adjustment to the countertop on site but did so with precision and cleanliness. They mounted the stainless steel sink with silicone and I finished the plumbing 24hrs later as per their instructions. I have not had any problems with water leaks between the sink and the granite counter.
We are very pleased with our kitchen granite countertops and sink and I highly recommend Pro Stone.

The service was exceptional, and the Wasabi Granite from Iran is simply spectacular. They took the time to completely understand my project and delivered the finished product on time. would refer them to anyone.

A big thank you to Girish for all his help, patience and advice during our many visits to choose the granite for our kitchen countertop, breakfast bar and bathroom vanities. We also purchased a great stainless steel sink for the kitchen countertop as well as the vanity bowls. They all look amazing! We are so pleased that we plan to order a backsplash to finish off our new kitchen look. Thanks also to Anna who was always so pleasant and helpful and made us feel welcome everytime we visited or called.
Great job guys!

Prostone just installed my new countertop yesterday and i couldn't be more pleased. It's absolutely stunning and the customer service was exceptional. We had some deign snags but the professionals handled it with perfection. Bravo to Anna, Girish and Haran for a terrific job well done! I'm so glad I came to you.

1. Initial consultation at Pro Stone office was excellent. Girish was helpful. Selection was good for the price. I'm not paying Cambrian prices so I don't expect that type of selection. In granite, you are paying for the uniqueness of the stone as well as the actual stone and labour. Time was set for templating at my home.
2. Siymon was on time with templating. He used a computer on a tripod to do the templating which is very quick. From the final product, also looks like it is more accurate than using luan strips, or just hand measuring. The use of this technology shows in the final product. The seams against the wall conform to less than 1/8". Excellent work.
3. The two installers showed up on time on the day of the install. One of them said he has been doing this for 20 years. They were done in about 2 hours. The undermount sink is attached on-site and held up by silicone instead of clips. They had a form for me to rate their work and the overall experience.
4. After 36 hours, I installed the faucet, started using the sink and was checking for leaks. Noticed quite a bit of water was dripping inside the sink cabinet. Initially, I thought it was my faucet installation. It was a one-hole Kohler faucet with an compressed o-ring against the countertop. The inside of the hole was dry. That's when I realized water on the countertop was seeping in between the undermount sink and the countertop. I thought there is insufficient caulking so I added a bead around the sink. It still leaked slightly after 24 hours, so I dropped the sink and while cleaning out the original caulking, noticed it was not adhering to the stainless steel sink. Maybe there was a film of oil from the new sink, so I clean the sink with rubbing alcohol first, recaulked and it is fine.
I didn't ask Prostone to come back because it would cost me more time to wait for these guys to come back. They will probably do an ok job fixing it but I think I lost some confidence already. I was fortunate to have noticed the leak before the cabinet is ruined.