Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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98%

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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pool Craft

Average customer rating:
9.8 10 (137 reviews)

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G. Iafrate from Ajax
G. Iafrate from Ajax
2 reviews Ajax, ON
10/10

Installing a Hayward Variable Pump

When the water pump went I looked into having a high efficiency variable pump that would save me money but more importantly to find a company that would be knowledgeable of the the product and be able to install and service it should something be of concern. I inquired and found that Pool Craft was able to score top marks. It was reassuring to know they were able to take the time to demonstrate how the pump works, trouble shoot initial start up and properly install the pump. I have found that John and the tag team of Geoff and Geoff have been very knowledgeable and outstanding in their service taking the time to answer all questions and available for service to ensure proper running of the pool... thank you.

Approximate cost of services:
$2,100.00
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Company Response

Thank you Grace for the great review you posted. You as well as many of our service customers have made a great decision in upgrading your pool pump to a variable speed model. It is a huge investment up front and a lot of people are very hesitant in spending the money for the upgrade. I remember taking your phone call a few weeks after the install and how happy you were with your decision on going ahead with the installation. It is one of the best decisions you will make in regards to pool equipment upgrades and we were more than happy to be there for you to make it happen. Thank you so much for your business over the years. We really appreciate your support.

Chu Paz from Ajax
Chu Paz from Ajax
2 reviews Whitby, ON
10/10

Pool and spa weekly maintenance

We have used Pool Craft for weekly pool maintenance, and to open and close our pool/spa for 6 years. The service has been excellent. Friendly staff and workers. They have always dealt with issues (like pool liner tears) in a quick and efficient manner. Most of the houses in our neighborhood also use Pool Craft. Would strongly recommend them.

Approximate cost of services:
$1,500.00
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Company Response

Thank you Charles for the amazing review. It is true that over the past few years we have not only built many new pools on your street but in your whole subdivision. We actually book full service runs for openings and closings and our crews don't travel more than a block or two the whole day. You guys were the first pool of the lot and we really appreciate you speaking to all of your neighbors and it is because of your referrals that we have gained so many great new clients on your street and in your subdivision. Your loyalty and support over the years have been nothing short of tremendous.

Robert Campbell from Markham
Robert Campbell from Markham
1 review Markham, ON
10/10

Pool Service

We have dealt with Jim Perkins and the Pool Craft staff for nearly 25 years. Over this period of time they have provided prompt, friendly and professional service for required maintenance,purchase and installation of both new and upgraded equipment as well as the opening and closing of our pool annually.
Geoff and the staff at the store are very knowledgeable and friendly.
Our long term relationship with Pool Craft is a testament to our satisfaction with their customer focused service. We certainly have no hesitation recommending them for either installation or servicing your pool.

Approximate cost of services:
$100.00
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Company Response

Thanks Bob for the great review. You have been one of the longest serving customers at Pool Craft. Over the years as we have grown Jim has had to focus on our pool construction division and turn over the service side to others like myself. By taking over the service department for him I have got to know a lot of the original customers such as yourself. It has been a pleasure helping you over the years and it has been my focus to give all of you the same quality work and customer service that you have been accustomed to over the years from Jim. Thank you very much for the opportunity.

friedman5
friedman5
3 reviews Toronto, ON
10/10

Pool, basketball court and landscaping

We had heard so many horror stories when thinking about putting in a pool. Thank goodness we were referred to Pool Craft. Not only were our reservations quelled, but we were provided with the most outstanding service. From the first day we met with Jason and John, we knew we had made the perfect decision in choosing Pool Craft. They are a company that provides the utmost professional service, and it is delivered with a smile and constant attention. We would highly recommend them for any job, big or small. Our back yard was turned into an oasis in the time promised and with the utmost perfection. Thank you Pool Craft.

Approximate cost of services:
$90,000.00
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Company Response

To the Friedman family, it was a pleasure to deal with such great people. Your yard is truly amazing. We were so thrilled to have entered your pool in the Canada wide Art of Water contest. We received a BRONZE award which is proudly displayed in our office. Thank you for everything!!!!

Richard Tsuchiya in Richmond Hill
Richard Tsuchiya in Richmond Hill
1 review Richmond Hill, ON
10/10

Pool filter replacement and regular maintenance

We have been a client of Poolcraft for several years now and I would have to say that their service and knowledge is outstanding. Geoff and his in-store staff are very knowledgeable and congenial. Service staff are professional and have completed tasks in a timely manner and have always left my property as neat as it was before they arrived. While I do most of the day-to-day maintenance, a quick weekly visit to them for chemical checks guarantees that my pool water is always crystal clear.
I would highly recommend Poolcraft to anyone for anything to do with their pool.

Approximate cost of services:
$900.00
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Company Response

Richard. I just wanted to thank you for taking the time to write a review for us. Actually you wrote two one on this site and another one on another site which is amazing. I have really gotten to know you over the past few years. This year especially. You were having problems with a green pool and followed all of our instructions to the letter. When we ruled out the chemistry aspect I had our service department go out and we determined your filter needed replacement. Without hesitation you gave us the go ahead to install a new filter. Green pools can be a very frustrating thing for pool owners and sometimes and the prospect of having replace a sand filter which is a big investment. I am very pleased that after the new filter installation your pool has been crystal clear and you got to enjoy it and not worry about it for the rest of the season. Thank you for relying on us and we were are always happy to see you when you stop in for your water testing and pool supplies. Thanks again for everything.

Peter N from East York
Peter N from East York
1 review East York, ON
10/10

Installation of inground pool

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I wanted to reach out and let you know how happy we are with the ‘almost final’ product and the customer love-experience we have enjoyed throughout the process. You, John and all of your partner companies – that have clearly been selected with a nod to friendliness and professionalism – are a rarity these days. It is not easy to get great customer service with one company or one product let alone multiple companies involved in a project on a scale like ours.

You have achieved a level of excellence with us and for that we are truly appreciative – your gift of the robot underlines your integrity and dedication to this goal…thanks.

We now have a backyard paradise that will be enjoyed by our family for years to come and one day add immense value to the resale of this home.

We have recommended you and your company to others already and will continue to do so – friends of friends are apparently giving Pool Craft the green light to get started as a matter of fact. We champion people/companies like yours so expect to see more business as a result of the exceptional work and relationship we experienced with you.

Congratulations on your hard work in building Pool Craft – you should be very proud my friend….you have made us very happy.

Best,
Pete & Lara N

Approximate cost of services:
$150,000.00
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Company Response

Peter + Lara, you guys are awesome. You guys gave Pool Craft the opportunity to build something special in your yard and I can't thank you enough. We have received so many great comments on your yard for so many customers. We are so proud to showcase your yard. Your yard was recognized by our industry when we were fortunate enough to win a SILVER award in the Art of water contest which showcases the best pools across the country. Thanks again for everything!

Gio Costantiello from Toronto
Gio Costantiello from Toronto
1 review Toronto, ON
10/10

Pool and Landscaping

Our project started in the fall of 2011 with the intention of opening our pool in time for the warm weather in 2012. We looked at several pool contractors to take a look at our project but Poolcraft rose above the rest. Immediately we were impressed with their professionalism, honesty, diligence, integrity, and experience. Our pool opened in late spring – just in time for us. It all happened so fast and were impressed with the Poolcraft team's work ethic, responsiveness, and dedication. Our backyard is beautiful and we will look forward to enjoying it for many years… thank you Poolcraft!

- Gio

Approximate cost of services:
$160,000.00
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Company Response

Thanks Gio!
Your pool profile is one of my favourites.
Thank you for the business
The Pool Craft team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.