Penfolds Roofing & Solar

The company patched my leaking roof. The service seemed decent, unsure if I would use them again. The job was completed quickly and we have not had any problems yet, but the staff was not friendly.

I waited 3 months from the time of our “low slope, mop-on seamless” roof replacement to do this review after many heavy rainfalls and winds since the reroofing was completed in the Spring. I also inspected our roof today and it looks great. Here are several comments about the Penfolds workmanship: quick and thorough replies to requests and questions; clear and patient explanations about options for products and services; unpressured suggestions about alternative methods and scheduling; thorough review of contract terms (the most professional response among 3 bids obtained); immediate attention to deal with a leak prior to the start of re-roofing; clear outlining of steps at the outset and throughout the whole procedure; friendly attitudes of all workers during the entire length of the project; regard for protecting property and good daily cleanup; diligent workers, no slacking, no excess noise; neighbours observed and remarked twice about the apparently good job underway and then completed; obvious pride in doing a good job, which was completed in a timely manner and at estimated cost; no surprises except it being a stark contrast to the poor customer service provided by another roofing company in the mid-1990’s. Once underway with us, we recommended Penfolds for re-roofing our children’s house nearby and Penfolds was retained by them also.
Thank you to Shaun; Dave; Frank & Roofing Crew; Danny the flashing crew; and Dave and team for the downpipes part… to all of you for your excellent customer service. In 45 years of owning our house, we judge Penfolds to be tops in customer service compared with other contractors we’ve retained for various jobs.
Farrell Hannah,
Coquitlam.

I was satisfied with the workmanship, but later I found out the price was a little more expensive than a friend of mine that had their roof done. The size of home was approximately the same size, but 2,500 cheaper, I hope you pay for what you get. At least I know if it leaks they will fix it at no extra cost. I would recommend them if you want a reliable job done.

A raccoon clawed two skylight sized holes in our twenty-one year old cedar roof. We called two roofing companies which did not return our calls. My husband drove by a Penfold's truck as they were doing work in our neighbourhood and talked with the guy. He finished his job and then came over for a look at the holes. He repaired them immediately. The service from Penfolds from the initial repair of the two holes, the comprehensive meetings with Johathan and finally the replacement of our old roof was on time and excellent. The roof looks good and we are pleased that we found this company.

We needed to replace our cedar shake roof and called a few roofing companies for quotes. Adam of Penfolds Roofing made an appointment to sit down with us and brought samples of the shingle and product information for us to look over.
Adam was extremely professional, knowledgeable and personable which made it easy for us to make the decision to go with Penfolds. The cost for the quality of roof we received was another deciding factor when compared to what the competition had to offer.
Most of the work was performed while we were away from the home. However on one particular day when we arrived home early we saw the crew hard at work. The amount of debris from the tear off which is placed on tarps around the home to protect the property etc was to be believed, yet by the time the crew left for the day you would never had known that the debris was ever there to begin with. Absolutely outstanding and professional crew.
Any issues or concerns we had during the project were immediately addressed by Adam and Penfolds Roofing to our complete satisfaction. The swift action taken regarding customer satisfaction as well as the quality of work and materials, is why we will choose to go with Penflolds again in the future. Penfolds proved that they are a roofing company you can trust.
Thank you once again to Adam and everyone involved in giving us a new roof over our heads; your professionalism and courtesy is very much appreciated.

All the people who worked on our roof installation were courteous and totally professional - they were considerate to everyone living in our neighbourhood - no loud music was played like we have heard from other roofers that have done work in this area. Tarps were even placed over our bushes next to the house to avoid any damage done to them. They were at the house early and worked right through the day and into the early evening. Everything was cleaned up every day and when the roof was completed all gutters were cleaned out as well. The quality of workmanship was excellent. Even our neighbours commented on how professional everything was handled. We would like to thank everybody at Penfolds who were involved in our roofing project for the superior service they provided for us.

I like to thank Michael, Ron and crew of Gorge and Manny.
There are so many roofing contractors out there, the experience of choosing
the right one can be a daunting experience. Michael was the point-man
of Penfolds. His sales pitch was not pushy. In fact,he listens intently to
your needs and is always reassuring you that yours problems will be
solved.The crew `s work ethics are exemplary. They are neat , quiet ,polite,
obliging and produce fine workmanship. Ron , the field supervisor , will always
pick up your call if you have additional concerns during and after the job
is done.Many thanks once again!

We would like to take this opportunity to thank Jonathan, Dave and their crew for exceptional service. Jay and his crew were always on time, polite, and very considerate of our situation as we were in the middle of selling our home. Jonathan followed up twice a day with us to make sure all was going well and that we were happy with the progress.

We 100% recommend Penfolds Roofing to everyone, thank you gentlemen for a job well done.

Sincerely,

Karen and Justin

I had a little leak which I fixed several times but it just came back. Then big rain and one more leak. Time to call but who to call. I was very worried about getting shafted. When we purchased the house, it was supposed to have a 20 year warrenty on the roof that was supposed to be 12 years old. That company didn't exist anymore. I could see that there was a wide range of companies from do-it-yourself guy to larger companies like Penfolds. I was more concerned about buy a long term product from a reliable company that stood behind their work and would be around in a decade or two. Searching on the net, I found several. I listen to ads on the radio, talked to people and read the Better Business reviews.
I finally sent an email to Penfolds and got an automatic reply. The next day a gentleman Jonathan called me to discuss the problem and said he would come out and take a look at it. He looked everything over inside and out and we sat down and discussed it. He said they could fix it but it didn't make sense with the age and condition of the roof. He spent a long time explaining to me what the problems were and I asked him for a quote. I got that several days later and he invited me to their show room to look over the various shingles and other options. I ended up spending more than I planned to but I also got a longer lasting roof with guarantees. They had a really good finance option for the first year (.9%) which helped ease the dollars going out. We also addressed the air flow problem with a much nicer approach than just more stuff on the roof.
We set the date for them to come and do the roof. They were very flexible about it. I was worried it was going to be messy and disruptive.
The workers were there early, worked hard all day long till dark. It took two days. They cleaned everything up before they left the first night and also the next day. I was truly amazed at how good they were, polite and asking to go into the backyard. I was very impressed.
Jonathan dropped by several times to see how things were going and to see what I thought of it.
With all the heavy rain and wind, I have not had any problems at all since then. He dropped by a few months later to see how things were going. Great followup.
He turned what could have been a terrible experience into a rewarding experience for us. I have a neighbour who has done his roof 3 times with friends, small company, etc and he still has a tarp on one part of his roof. No thanks. You get what you pay for folks.

Our 26 year old cedar roof needed replacing. We had heard good things about Penfolds so called for an estimate, which helped us choose between good, better and best, with a few in between. Project included closing off a T-bar window and installing a sun tunnel to replace it. All work was completed in 5 days (3000 sq. ft. of roof) with no damage to shrubery, and property was left clean. Best of all, we were impressed with the quality of materials and workmanship, and the house looks spectacular. All staff were most courteous and helpful. This company will be around for years to come to back up their excellent warranty, and to take care of any concerns we may have in the years to come. We recommend Penfolds without hesitation.