1. Make sure you have found the Workmanship Warranty Term (in years), in your contact for your new roof.
2. Make sure you have found the Roof Warranty Term (in years), in your contact for your new roof.
A packaged Life Time Warranty is a nice marketing term; but, whos life mine, yours or the day the roof leaks?
If the company offers a final inspection of the roof, demand a written report that shows that no visible workmanship issues exist.
If they do not offer a final inspection of the roof, add it to your contract and initial the entry.
If they resist, what does that tell you?
Without the written report, you are left out in cold even with the proof on the roof of visible workmanship issues.
Hindsight is 20/20. I didnt and I am now out over $4,000.
My issue is outside BBBs scope to help. I appreciate that they tried.