Reading the last review brought me concerns as I'm experiencing the similar reasons for supposed delays; citing supply issues, labour shortages etc. We have had the best rain free weather in the last 15 years so poor weather can't be the reason for delays. My various neighbours who contracted their work after me have had their roofs completed whilst I wait for the snow months. My confidence level at this point is low. Had I not made a substantial deposit I would cancel the contract. My suggestion to others is to insure a completion date is written into the contract and that the deposit is fully refundable if the work is not started by a certain specified date.
- Approximate cost of services:
- $70,000.00
- Company Response
We thank you for your patience in completing your reroofing project. 2022 has presented many different challenges, primarily due to weather. Like other roofing companies and outdoor trades, jobs planned for the Spring couldn't be completed due to the massive amounts of rain from Nov 2021 to June 2022. We had a large number of jobs to tackle as soon as the weather turned around and we are thankfully nearly caught up from these delays - but not without frustration for customers, like yourself. We apologize for the impact of these delays on completing your project. Our teams have been tirelessly working away and I hope we can have your project completed very soon.
Please contact me at marketing@penfoldsroofing.com so I can further look into your specific project. Thanks for your patience and your faith in our teams.