Value, Integrity, Professionalism.
These are words that I thought I would never think of when it came to this industry, and yet here I am writing them due to the wonderful experience, that I had with the Penfolds family. I had become weary of trying to find a contractor that could assist me with my home roofing project. I had interviewed a number of roofing contractors prior to contacting Penfolds, and had become very uncomfortable with the vagueness of their approach, over pricing and lack of knowledge towards my general questions. With Penfolds, they had redefined what every homeowner wants to experience with a roofing company. This company exhibited true value in the quality and competitive pricing in the variety of their product line. Not only is their workmanship and products guaranteed with a transferable warranty if my home was sold, but they stand behind each home project with integrity. The company is well organized and had displayed professionalism at every level of the process I went through from initial interview, product review, quote, contract review, signing, pre inspection, starting my roof job, daily clean up, daily field supervisor inspection, final job review and closure.
I had initially contacted their company online and was contacted within a few days by a Technical Advisor. He met with me promptly at my home, went over all of my roofing concerns and took the time to photograph and to document my home in detail. He was able to study my project and to recommend product options that suited my needs, for the specific area of the city that I live in of Coquitlam. What I found absolutely stunning about this company is the depth of what they can do for problem areas of my roof. I had explained to him that I had an overhang that was too short in the face of my home, and 3 other areas that had water overflow problems which damaged my sub fascia and face fascia. He has an intimate knowledge of roofing designs and explained to me their ability to correct problem areas of my roof as they have a professional carpenter team that works on site. No other company that I had interviewed had this kind of depth and was willing to address any of these roofing issues or to offer me options. Others were willing to let the problems continue as long as they got the roofing contract. The workmanship that I personally observed the carpenter perform on my house was beyond breathtaking and best of all affordable. There are no words to describe the value, safety and peace of mind that has now been awarded to me. It took over a week to complete my roof and I had the pleasure of meeting and observing my team of 3 roofers go through their daily ritual of clearing the old tiles off my roof, preparing the roof and installing my Twin Ultra Rubberized Asphalt shingles. The crew was respectful to me, my home and showed great care in completing my roof project. They were very well experienced with this type of roof conversion from concrete tiles to asphalt shingles and coordinated the project daily with their field supervisor and on site carpenter. From start to finish they were on time and on budget. They acted as a team and pulled together. Once the project was completed, the Technical Advisor and Field Supervisor, each took time to follow up with me on my project. They reviewed the roof in detail before final closure of the project.
With Penfolds you are not just getting a roof, you are getting true value, overwhelming integrity and professional staff working on your roof project. Given that this is one of the most important home projects that I had to address, I am happy that I selected a company that had depth of knowledge, experienced staff and a family that stands by their name and workmanship.