Laminate flooring purchase and installation
Exactly 1 year ago, I had a very pleasant experience with Invision Hardwood & Decor. Approximately 1 month ago I contacted Dov with a problem I was having - the transition molding connecting my kitchen to my living room had begun to crack and peel off. He quoted me a price to fix this that I thought to be outrageous ($300), especially considering that just a year ago I spent $4,200 to have my flooring installed and that the job in question would take 20 minutes for 2 people to complete. I wholeheartedly recognize and appreciate labour and material costs, but what I also recognize is that when you do business with somebody and within a year problems start to appear, as a business owner and a service provider, it's your obligation to do right by the customer. I did not feel like that was a priority for Dov and I managed to complete the work for less than half the price that was quoted by Invision Hardwood.
- Approximate cost of services:
- $4,200.00
- Company Response
Hussein,
The outcome of easy going people like yourself makes the whole process fun. Thank you.
Your trust and communication along the way as well as coming through on making our requests happen helped to make this a smooth and rewarding process for all.
All the best and awaiting those referrals,
Talk soon,
Dov