had new doors installed. they took away my existing hardware. when i called them they said they would return my hardware. after two weeks i phoned to see where my hardware was. i was told they threw it in the garbage & i couldn't get it back
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi. As this is posted as a private user we cannot identify you or validate that you are one of our current customers. This severely hampers our ability to help you. We take all our reviews good and bad very seriously. We’ve searched our records and cannot find a report of such an incident. We have also reached out to HomeStars to help identify you. We take great pride in cleaning up after a job, removing and properly disposing of all debris. If it wasn’t noted that you wanted to keep your hardware, then our team would have performed the clean up as per our standard procedures. We apologize if we have caused you any inconvenience and would like to talk to you regarding this situation.
Please contact me directly.
Graeme Knight
Vice President
416.335.8353