New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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89%

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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.4 10 (868 reviews)

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Jane a.
Jane a.
8 reviews Toronto, ON
10/10

Water leaking through light fixure

We had the nightmare of water dripping down from a light fixture in the garage. Bathroom was above garage so thought that was the problem. We had an electrician take down the light fixture, then we called New Canadian Drain & Plumbing. Esteban arrived and spent due diligence sourcing the leak. After running the all the water outlets in the bathroom, no leaking. Tried various things and still couldn't find the leak through any of the drains, pipes, toilet or facets. Esteban then took a good look inside the spa unit in the bathroom and discovered two gaping holes near where the round doors connect to the sides. He caulked the holes and problem solved! Esteban went above and beyond to try and find the leak and we are very grateful.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Esteban’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again

Amanda in Richmond Hill
Amanda in Richmond Hill
1 review Toronto, ON
10/10

Great, honest, speedy services

I had a leak coming from the basement ceiling and Mark came over within the hour to determine the problem and fixed it right away, fixing the issue. He took the time to explain the problem and how he will fix. Mark made sure that the issue was fixed before he left. Very funny and reliable guy.

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

James in Markham
James in Markham
1 review Markham, ON
0/10

Repair leak in basement and repair toilet

We got a quote to repair a leaky pipe in the basement along with fixing the toilet. The plumber fixed the basement pipe but was unable to fix the toilet, and only reduced the price by $20. We called the company to explain the situation. The receptionist just yelled saying nothing they could do, and that we needed a new toilet which would be a few hundred dollars more. It was very difficult talking with her as every time she asked a question, she interrupted while we were giving her the answer. She never listened, and only wanted to talk over while we talked. Customer service was extremely poor. We definitely would not hire them again, nor recommend them.

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Company Response

Hello James,

We would like to apologize for your recent experience with the miss communication with our technician and your experience with our receptionist. Here at New Canadian Drain and Plumbing we value our customers and pride ourselves with our services which we have maintained for 20 years. Thank you for bringing this to our attention and we hope you can accept our apology.

Alex A.
Alex A.
1 review Toronto, ON
10/10

Emergency leak repair inside a ceiling

I reached out to New Canadian Drain and Plumbing after discovering a leak through my ceiling, and deduced that my bath tub drain was leaking inside the floor space. I opened a small section of my ceiling for access and investigation before placing the initial call. Tony and George were on site a time convenient for me, and efficiently replaced the drain sections that had failed with minimal need to open up the ceiling further. It must have been challenging to work in such a small access area! The team was courteous, and were attentive to their PPE and Covid-19 protection measures. New Canadian was recommended by my friends, and happily pass on the endorsement with a 10/10.

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Company Response

We are happy to hear that Tony and George lived up to your expectations and resolved your plumbing issue quickly. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

Stay Safe & Well

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

Gail in Old Toronto
Gail in Old Toronto
1 review Toronto, ON
10/10

Mark from First Canadian Drain and Plumbing

Mark went above and beyond in explaining the options including the additional service of providing a new shutoff valve. Mark was knowledgeable and patient. His engineering experience is invaluable and his problem solving skills, second to none.

Gail and Greg

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Stay Safe & Well

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

Private User
Private User
Private User reviews Toronto, ON
10/10

replaced leaky faucet

Estaban was the one who installed my faucet. did a great job. was very friendly left place clean. this is the second time i used this company new drain and plumbing ltd they show up on time the prucing is very reasonable.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Esteban’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Stay Safe & Well

New Canadian Drain & Plumbing
(416) 651-2990

Domenic in Toronto
Domenic in Toronto
0 reviews Ajax, ON
10/10

Kitchen Faucet Install

Kitchen Faucet Install; I have done many of these over the years, but have never come across a stubborn one like this. I attempted to remove the old faucet for several days with no success, that nut holding the faucet just would not budge.

I called several plumbers for quotes, some offered estimated quotes, others would not offer quotes, but would rather come onsite for a fee, typically $75 - $100, then charge for whatever work was required. I then recalled seeing the New Canadian Drain, and plumbing van in my area on several occasions, so I called them.

I made arrangements to have someone come out and assess the situation, they called back, to inform me that they could come a bit earlier, which was great.

Upon arrival, I greeted Mark, who was very polite, he assessed the work required, and came up with a quote, we negotiated the price to an acceptable, agreeable cost for both parties. Amazingly Mark was able to free that stubborn nut, and removed the old faucet. From that point on, the work was pretty much straight forward, however, again, Mark did an amazing job, and I am confident that the job was done correctly, and will trouble free for many years to come.

He suggested that I inspect the work for satisfaction, which I did, all thumbs up, great job. I must also mention that Mark did suggest alternative solutions, if I should decide to go that route, which I found to be very professional.

He cleaned up after the job was completed.

Overall, Mark, and the workmanship was very professional, he takes pride in customer satisfaction. I would highly recommend New Canadian Drain, and Plumbing as well as Mark. I am adding my “BIG 10 review rating to the already numerous others.

A big Thank you to a job well done.

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

Stay Safe & Well

New Canadian Plumbing
(416) 651-2990

AMIT in Toronto
AMIT in Toronto
0 reviews Toronto, ON
10/10

Great and professional service by Mark

We needed desperately an acute draining for our basement. We called Canadian Drain & Plumbing, answered rather fast. Then they sent us Mark the plumber, who arrived in 30 mins, as promised, worked hard to solve our problem , even providing us with future directions. He appeared as professional and polite service staff.
Highly recommended . Thank you.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, Stay Safe

New Canadian Drain & Plumbing
(416) 651-2990

Game in Scarborough
Game in Scarborough
1 review Brampton, ON
10/10

Basement water shut-off and shower cartridge install

The water shut-off for my backyard tap (which was located in my recently finished basement) started leaking. I called New Canadian Drain and Plumbing as I have used them before and was satisfied with their service. Shareen was very helpful and let me know that a plumber would be over in an hour. Winford was punctual, knowledgeable and was able to fix the shut-off which was located behind a small access panel. I am so happy with the service that I will have New Canadian replace my toilets too. I will be sure to ask for Winford!

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Winford's & Shareen's knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, take care

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

Private User
Private User
Private User reviews Toronto, ON
10/10

Clogged Drain

The night before, we experienced a clog in our laundry tub. Plunging for 30 mins and draino for hours did nothing. Sunday morning, called and Tony was here in 40 mins. He explained our kitchen and laundry pipes were coming through the same path, not the greatest. Since we have a finished basement when we moved her 10yrs ago, I never knew where the floor drain was. From the basement, he said to follow the pipes to the front of the house. Found it.

I'm a diy guy so I'll always ask questions and Tony obliged. He was quick and professional and I would gladly recommend him and his company

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Tony's knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, take care

New Canadian Drain & Plumbing Ltd.
(416)651-2990

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.