New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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93%

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Best of 2021 winner 5 timesBest of 2021winner 5 times

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.4 10 (968 reviews)

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PDungan in Scarborough
PDungan in Scarborough
7 reviews Toronto, ON
10/10

Toilet installation - quick and effective

Needed a toilet to be removed and another installed. Got an appointment very quickly. Winford did the job very swiftly and effectively - even though the new toilet to be installed (a particular Kohler unit) required considerable extra work for the installation. Many thanks!

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Company Response

We are happy to hear that Winford lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

KevinJ/Danforth-Coxwell
KevinJ/Danforth-Coxwell
10 reviews Toronto, ON
10/10

Responsive and Responsible Plumbing Repairs

New Canadian Plumbing and their technician Winford were very understanding and responsive to my plumbing repair needs. I was super impressed (more like amazed) by my first contact with their office.
On Canada Day holiday, my toilet developed a bad leak and desperately needed to be replaced. The next business day, I called New Canadian at 8AM - not only was their a live operator, but they scheduled my service for later the same morning. Often when it is an emergency situation, you feel alone but New Canadian made me feel good that Winford would come to fix my problem. Installation of the toilet took just about an hour and the work was done professionally. Best of all, Winford took away all the garbage including the old toilet! That was a really welcome (and unexpected) bonus and saved me some trouble. Thank you to the New Canadian team. I highly recommend their services.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are pleased to hear that you were satisfied with Winford's efficient workmanship and dedication. Please feel free to contact our office anytime and we look forward to working with you again.

J
J
0 reviews Toronto, ON
10/10

Main drain snake

George was fantastic. He was very efficient and very pleasant. Would absolutely recommend George to anyone in need of some plumbing help. I would also note that the dispatcher was also great. Overall a very good first experience with New Canadian.

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Company Response

We are pleased to hear that you were satisfied with George's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

Mark in Toronto
Mark in Toronto
3 reviews Toronto, ON
10/10

Basement Piping Repair and Sink Install

Highly Recommend! Excellent customer service and quality of work. We needed to correct some piping issues in our basement (washer, wash basin and hot water tank) that was a result of a recent renovation. Shendon was very responsive and clear on options. Habib executed the work quickly and safely. End result was fantastic.

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Shendon and Habib efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

A williams in Old Toronto
A williams in Old Toronto
1 review Toronto, ON
10/10

Toilet Replacement and removal

I was so happy when Winford came to remove and replace my
toilet he was quick and friendly he did a great job. Thank-you for the fast and friendly service. Perth Avenue Anita Williams M6p 3x2

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Company Response

We are happy to hear that Winford lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

Private User
Private User
Private User reviews Toronto, ON
2/10

Upselling and Unprofessional

I have used this company in the past and had good experiences. However my most recent job with New Canadian Plumbers involved fixing a leaky pipe coming from my air conditioner.

The plumber who came to assess the job, first said that I needed to:
-install a new drain in the basement ($4,000),
-update my trap ($4,000) and
-to replace the stack ($7,500). I found out after the job that they would be leaving the wall incomplete and I would have to spend a few more hundred dollars bringing in a carpenter to install drywall.

He also told me he would reduce the cost of the stack if I agreed to it immediately and would bring it down to $7,100. I was unfortunately naive and agreed to 2/3 repairs as he made them sound urgent which ended up costing me $13,500, plus another $1,000 to bring in cleaners and a carpenter for to install drywall.

During the repairs, their team would throw cigarettes my tenant's barbecue and ruined a desk and towels altogether costing $239 in damage. New Canadian Plumbers did agree to cover the cost of damages.

I found out later when speaking to 2 separate HVAC technician that fixing a leaky air conditioner should cost between $100-$200. I felt extremely foolish and dissatisfied with the pressure put on me to spend thousands of dollars. In a big way this is my fault for succumbing to pressure and not getting more quotes, but I incorrectly assumed this company would not be pushing me to make unnecessary repairs. I was wrong.

To summarize, my most recent experience with New Canadian Plumbers has included damage to my property and unprofessional pressure on me to spent 10 times more on a repair than I should have. I will personally never be using New Canadian Plumbers again.

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Company Response

Our technicians do not pressure anyone into deciding on the spot, they simply offer solutions to resolve issues they find need to be addressed. They only suggested replacing the plumbing stacks and the drains underground as they were 100-year-old drains, cracked and leaking. These are not the sort of issues a HVAC technician can fix, especially not for the amount they quoted. Our crew worked hard and were on site until late at night to repair the plumbing for you. We do apologize for the inconvenience of the damages caused and we compensated you for the damages in good faith. We are sorry to hear that you feel this way.

Zulaikhah in Toronto
Zulaikhah in Toronto
0 reviews Toronto, ON
10/10

Drain snaking

George Was our technician! He was amazing, did a great and fast job. He was kind and informed us of the issue and of the upkeep. We would definitely recommend him!

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, take care

New Canadian Drain & Plumbing

Michael in Toronto
Michael in Toronto
0 reviews Toronto, ON
10/10

Help with a clogged kitchen sink

I phoned New Canadian Drain and Plumbing to resolve a clogged drain in my kitchen that was quickly becoming a nuisance. The dispatcher was helpful and promised to send a plumber within an hour on the same day. George arrived about 30 minutes later and got to work. He was thorough, very polite and knowledgeable. He inspected the clogged sink and fixed it within an hour using a drain snake. It's flowing freely again, which is a massive relief. I would definitely recommend New Canadian Drain and Plumbing to anyone else in need of a reliable plumbing technician like George.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Thank you,
New Canadian Drain & Plumbing

10/10

Just AWESOME!!!

George was on time and very engaged. He walked me through what he was going to do and provided examples and recommendations on how to handle the video scoping, pipe cleaning and backwater cleaning. He had state of the art technology and was able to uncover some potential problems which would have cost thousands of dollars if did not deal with right away.

EDUCATION - George did an amazing job educating my wife and I on why something was the way that it was and left us with recommendations on how to maintain a home with zero clogs or pipe issues. We had just purchased this brand new house and he explained what type of material the pipes are, why they operate they way they should, why the sounds make the sounds they make, educated us on when we should our next inspection of different parts of the piping system etc.

A real professional and overall A+ human being!!

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, take care.

Mario in Mississauga
Mario in Mississauga
0 reviews Mississauga, ON
10/10

Replace a kitchen faucet and toilet repair

We could not believe how quick and easy this was. New Canadian called me within the hour of me putting the add up and they were ready to come in the next day(Saturday) to give me a free estimate. No strings attached, if I agreed with the price I could go ahead, if not no charge. It was agreed they would come at 9:00 AM on a Saturday and Esteban was here waiting in his vehicle at least 15 minutes before 9. He waited and when I approached the vehicle is when he came out. He gave me a fair price and went ahead with the work. Esteban was truly awesome. He said the work would be done in about 1.5 hours but finished in 1. He is very knowledgeable and very personable doing everything to a tee, cleaning everything and including taking all the garbage with him. I cannot say enough about New Canadian Drain and Plumbing and specially Esteban. Highly recommend this service. You will not be disappointed.

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Esteban's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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