New Canadian Drain & Plumbing Ltd

I recently had a drain back up in my basement. I panicked and called my son for help and he gave me New Canadian Drain and Plumbing’s phone number. I called them right away and within half an hour, a plumber was at my doorstep ready to work. He did such a great job and I was really impressed with his workmanship and professionalism. I’m very glad that I now have a plumbing company that I can count on and I recommend New Canadian Drain and Plumbing to anyone who wants their plumbing work done right.

With four women living in my household, I knew that there would come a day when our shedding hair would do some damage to our shower drain… that day came on a Sunday morning. I called New Canadian Drain/Plumbing and they sent a plumber out within half an hour, and there was no extra cost for weekends! The plumber was very experience and quickly unclogged the drain which gave us time to still make it to Church. I am very pleased with the service that I received from New Canadian Drain and Plumbing and I know that I will use them again for all of my plumbing needs.

After researching Homestars, I decided to go with New Canadian Drain and Plumbing. In October 2010, I needed to replace a seized shut-off water valve for an outside tape. Khem was sent to complete the work. Due to weather conditions, Khem was 2 hrs late but their customer service kept me informed at regular intervals of his expected arrival time. A 90 degree ball valve was installed to replace the seized valve and while completing this work, we also asked him to install a second 90 degree ball valve located after the main line water shut off valve since it was very difficult to access behind the furnace. Although we felt that the job cost more than it should ($400.00), the quality of work was excellent and Khem ensured that there were no leaks and cleaned to work area thoroughly. In January 2011, I found a leak from my kitchen sink the hard way...it leaked into my basement ceiling requiring replacement of the drywall. I called New Canadian Drain again and asked specifically for Khem. He arrived at the time specified, made the necessary repairs to the kitchen drain and also added extra support to the plumbing/drain lines in the basement to ensure that the issue would not occur again. Khem tested the sink and lines repeatedly to ensure there were no leaks and thoroughly cleaned the work area. Another quality job at a cost of $250.00. For any future plumbing emergencies or plumbing projects, I will continue to use New Canadian Drain and Plumbing.

We have had wonderful experiences with the Homestars.com providers we've engaged the past so when our water heater mixer valve failed, we expected that a top rated provider like this company would provide a similar experience.

We called on a Saturday and the person on the phone said it could be fixed the same day (good) and called ahead of when the plumber was to show up and asked if it was okay if they came earlier (also good).

The job was to remove the mixer valve which was basically cutting it out of the water connection and capping both ends. We were quoted $320 for this and because we were without hot water for days at that point, I accepted. Apparently we were charged an additional $120 ($200+$120) because the water tank was positioned such that he would have to squeeze between the furnace and the tank in order to get behind it to do the job.

The plumber was there for 1 hour and 42 minutes from arrival to departure.

As an hourly rate, this seemed excessive. But when I called the office they said they quoted by the job rather than the hour. Fine.

In short, I shouldn't have assumed all Homestars highly rated providers are charging reasonable (when considered by the hour) rates. And I should have asked the person on the phone first what this would cost.

My low rating for this provider has to do with 1. the $120 surcharge for the position of the tank and 2. the buyer's remorse feeling of being ripped off.

There's a 1 year warranty on the work so that's fine. But cutting and capping a couple of pipes for $320? Well, that just leaves a bad taste...

We had an issue with another plumber messing up a job for us and venting our plumbing to nowhere. We were then stalled on a bathroom reno. We called New Canadian Plumbing and Ryan came out that afternoon and took a look. He came back the next morning and quickly fixed the mistakes that the other plumber had made.
He was kind, polite and quick. He cleaned up after himself. A pleasure to have in our home.

In early February my drains backed up. Steve Glasgow came and quickly and accuratly assessed the situation. Within minutes he had gotten the City to come out and identify where the hydro and power connections were so that Steve and his team could start to dig out the front for a new drain system. All the men who worked on the project were professional. They showed up when they said they would, did the job and then cleaned up the site afterwards. Steve kept in constant communication with me through out the job and kept me informed of what was happening. I could not have been in better hands and highly recommend this company - make sure you ask for Steve Glasgow.

With the heavy rain a few weeks ago, I noticed water coming in to my basement. Through a co-workers referral, I called New Canadian Drain & Plumbing and they were at my house the same day. The drain technician was very informative on waterproofing my basement and by the next evening, the work was done and my basement was dry again. I am very satisfied with the workmanship and price of New Canadian Drain & Plumbing and I am happy to say that I haven't had a leaky basement since!

I called New Canadian Drain and Plumbing to replace my kitchen faucet. I thought it was breaking. Turns out just needed new cartridge. The plumber was very helpful advised it just needed a
new cartridge and that I could do myself in about 5 minutes. Saved me 180.00 and didn't charge for the visit. Even gave me tips on how to do it and advised the cartridges are free from the manufacturer.

It's ironic that I was driving behind a New Canadian Drain and Plumbing truck when my wife reminded me that we needed to change our kitchen faucet. I figured that it was a sign and so I called the phone number that was on the back of the truck. A plumber came over that evening and did an amazing job. He delivered exceptional service, from changing the faucet to cleaning up the work area. I'm very glad that New Canadian Drain and Plumbing appeared when I needed them and I will keep them in mind the next time we need a plumber again. Thanks guys.

I’ve always been skeptical about finding the right contractors but the flood that developed in my basement really left me without a choice. After extensive research on companies that fix leaky basements, I called in New Canadian Drain and Plumbing. They quoted me a very reasonable price for waterproofing and so I gave them the go-ahead. By the end of the day, my basement was dry and the problem was resolved. I’m glad I chose New Canadian Drain and Plumbing and I am very impressed with their work. I give them two thumbs up.