New Canadian Drain & Plumbing Ltd

Plumbing
Toronto ON M6H 4A1
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HomeStars  >  Drain Services in Toronto  >  New Canadian Drain & Plumbing Ltd  >  High pressure sales and incompetent. Did not acknowledge their mistakes!
Greg in Toronto
Greg in Toronto
0 reviews Toronto, ON
0/10

High pressure sales and incompetent. Did not acknowledge their mistakes!

Beware of New Canadian Drain and Plumbing. Called them to fix an obstruction in my laundry room floor drain. They instead insisted it was an issue between the stack and the main drain that does out to the street.
They pressured me to give them a $1000 deposit so they could come back and dig up my front lawn for $5000+. I hesitated to accept this and I’m glad I got a second opinion.
Turns out, the problem WAS in the laundry room floor drain. The second plumbing company I called identified a crack in the pipe underneath the laundry room floor. They snaked and scoped the laundry room floor pipe, successfully cleared the blockage and later returned, excavated and replaced the pipe under the laundry room. All of which at a fraction of the $5000 New Canadian wanted.
I brought my complaint forward and they strung me along for 6 weeks until now they just hang up on me.
Do yourself a favour and get a reputable plumbing company. These are the ones with the baby on the side of their trucks.

Approximate cost of services:
$500.00
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Company Response

Hello Greg,

Our technician came to your address on Saturday after hours. He provided upfront pricing to do the snake and camera which you accepted. When he did the camera inspection roots were located in the main drain outside. An estimate was provided to repair the drain where the roots had broken the drain. Our technician spent 2.5 hours plus travel time at your address.
1.5 months later you contacted our office requesting a refund because another company came to your home and replaced the floor drain. We then sent our supervisor to your home in good faith that you would allow him to reassess and discuss what is happening clearer. Upon arrival he requested to do his own camera inspection and you advised him that you were not interested to do his own camera inspection. The floor drain which the company replaced is not the main source of the issue and is only a branch off the main drain. The problem will reoccur in the future due to the broken pipe caused by the roots outside as seen on camera the first visit

New Canadian Drain and Plumbing