New Canadian Drain & Plumbing Ltd

An elderly couple in their mid 80s had a sewage backup in their basement toilet. With English as their second language they called on me for help. We have used New Canadian Drain and Plumbing in the past at our own home, so we called around 5:00 pm on Friday August 7th on the couple's behalf. Cassidy, the woman who took our call, said a technician could be at the house between 9-10 am the next morning. George arrived before 10 am and took care of everything. He called me a few times to keep me informed. He was patient, polite and professional with the elderly couple and myself. He explained everything clearly, fixed the problem and cleaned up the mess, which I understand was quite bad. George texted me photos and a picture of the receipt and he arranged it so that I could take care of the payment without having to come to the house. The elderly woman was so pleased with George (which is saying something because she can hard to please sometimes:)) and so was I. It is difficult supporting the elderly from a distance. Thank you for making this awful problem go away so quickly George and team!