Didn't honour verbal quote! :-(
Needed to fix an outside garden faucet and its pipe. Verbally quoted "$175" before start of job. After job he said it was "$750". The guy they sent has no honour! He did a decent job but there was no need to resort to sleazy practice of not honouring verbal quote. Part of it is my fault for just trusting the guy. Sad that you can't just trust a guys word. :-(
- Approximate cost of services:
- $750.00
- Company Response
Our technician was at your home for 2 hours during the visit, not including travel time, which would have been 1 hour for the approx. 45 km drive one way. He replaced the piping as well as the outdoor faucet. He provided you with upfront pricing of $750 for the work. You must be confusing us with another company because the technician speaks clear and proper English and the amount you say he verbally quoted you for the work that was completed does not exist in the company’s price book, which all of our technicians follow.