WAZA HOME COMFORT INC.

dealing with James and "Homestars" is so amazingly pleasant. James and his team are so knowledgeable, patient and attentive to me the customer. /on many occasion they have gone out of their way to ensure we were always satisfied. This time, for only a $30 order, they were willing to come out personally to our house to deliver the product. In my opinion, with the surge in customer requests during this extraordinarily hot weather spell, i was totally impressed with their good nature and willingness to keep me and my family happy and satisfied. These guys under James' stewardship are Top notch! i wish everyone was like them!!!! i will recommend them to any of my friends in need of Furnaces/Air-conditioners etc
Sincerely andrew Janik

We found that both our furnace and AC unit were shot (builders models installed 16 years ago). I got a total of 5 quotations from varios companies in the area, then found that Natural Choice were strongly recommended to me by friends who had experienced excellen service. James gave me a very competitive quote so got the job. Te installation service for a type GMVC95 furnace, and GSX-13 AC unit was quick, clean and courteous, the standard of workmanship was top notch and we are very satisfied with the service and equipment provided.

I was Very very cautious to get central air system as there are many scams units out there as well as poor warranty and/or service. My original budget was 1600$ but after 4 long conversatioons as well as a perosnal home visit, James convinced me that this was the unit to buy.

I most enjoyed the no pressure sales provided, James let me do my research on the products as well as shop competitors.

In the end, I came back to Natural choice for the professional service i received as well as confidence of a job done right! The install was smooth and is a night and day comparison to that of my neighbour (Jmaes' crew actually cared enough to make it LOOK good as well as function good!!! BIG PLUS!!

A week after install, James popped by the house to see how things were going, also even took time to test the unit even though he was not scheduled to.

Very knowledgeable techs, would recommend to my family!!!1

James and his very professional team installed my air conditioner on Friday. It is very nice to see a company operate paying close attention to details. They were very efficient and also very clean. I will recommend them to anyone who asks me for heating or air conditioning needs.

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the professional level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furnace a few years earlier. Unfortunately they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and cooling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than.

Third, in James and others at Natural Choice, we experienced a young knowledgeable team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the profesionall level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furace a few years earlier. Unfortuantly they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and colling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than to have to pay someone else to do it over again (yes, we learned this the hard way).

Third, in James and others at Natural Choice, we experienced a young knowledgeable energetic team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice is the best way to go (NO DOUBT ABOUT IT)....called them up, they came on aSunday to quote - were very friendly with my kids, came the Monday my system was replaced and was pumping out AC..you want great service and products....Natural Choice is your Nautural Choice!!

After trying to fix a broken down furnace 3 times, it was finally time to replace it. Natural Choice Heating and Cooling was fantastic about coming right away with a new furnace to install. The crew arrived a little late, but messaged me to let me know they would be there within the hour, and they were. They were friendly, professional, knowledgeable about the product, respectful that I was home with my daughters. Hardly invasive while installing such a large appliance.
They had it running that day, made sure the thermostat was set to my preference, showed me how to work it, what to troubleshoot, and what maintenance was involved with the furnace.
I would highly recommend this company to anyone in need of service or a new furnace.
Jo

The company came out and checked the condition of the original equipment and made their recommendations and let me think about it. Worked to their quote. They came on the day to do the work on time, and were very respectful of the property,(covered floors, took off footwear) they cleaned up as they went along. Took away all their refuge (old equipment, pipes etc.). There was no cleanup on my part. James followed up to make sure all went well. He also did the paperwork for the rebate which was welcomed. This was a first purchase of this product for me and all their help and information was appreciated. They all worked well as a team and were entusiastic and knowledgeable about their job at hand. They have responded to querys very quickly. What can I say, I was impressed.

This company provides excellent service & work. I have dealt with them in the past & recommend them to all.
My new equipment was installed a couple years ago & I have had great results.