Replacement shower valve cartridge
Nope. A big Nope. Rick, from Mr. Rooter was very condescending when we had him come in to look at a problem with our shower handle. Very much felt like he was trying to over charge us astronomically. Not trustworthy. He quoted us over $600 to replace the cartridge inside our shower valve. What a joke. In the end we used Urban Plumber and had the job finished within 1 hour for literally 1/3 of the price. Don't trust this company!
- Approximate cost of services:
- $600.00
- Company Response
Hello Cheryl Hawthorne,
Please accept our sincerest apologies. In no way is the condescending attitude you describe in line with the level of service we aim to provide our clients.
We have reviewed the estimate provided to you and although our plumber had planned to do more than replace the shower valve cartridge, we can most certainly understand your frustration if your plumbing issue was rectified for 1/3 of our proposed price.
For coaching purposes, and to further extend our apologies, we would have appreciated the opportunity to speak with you, however you have not returned our phone call.
Kind Regards,
Mr. Rooter Plumbing