Leaking Shut-off valves for Washer
I am extremely pleased with the service offered by both Mr. Rooter and especially Brian M. He identified the problem, and solved it over two visits with professionalism and expertise. Even though a set back occurred, he patiently spent a lot of extra time finding a solution. At the service call today because the washer wasn't getting cold water, he found that the cold water valve wasn't open, but waited for the machine to complete a full cycle to ensure that all was working correctly, which was appreciated.
Brian M. interacts well with the customer, is polite and very knowledgeable, and professional, and I am pleased to recommend him, and Mr. Rooter.
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- Approximate cost of services:
- $550.00
- Company Response
Hello Trish and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. It is great to hear about the wonderful "above the line" service that you received. We take pride in treating others as we would like to be treated, as well as communicating honestly and proposing all possible solutions if something is not working. It is this customer focus that allows us to maximize our customer loyalty. Thank you for choosing Mr Rooter and have a great day!