It was Sunday and my toilet water pump was dripping and would take an hour to fill up the tank. I called and they said that someone could come between 12:00-3:00. After 2:00 they called said that someone was on their way and would be there in an hour, then 15 minutes later they called again saying the supplier was closed and they couldn't get the part so they would come the next day between 10:00-12:00. Didn't they know this when I initally called and explained my problem? It would have been nice to have been told sooner so I wasn't waiting a whole afternoon. On the Monday I get a call at 11:30 saying they would be there within an hour. The problem was with the pump and flapper, he said it would be over $300 to replace or he could replace the whole toilet for $1,100 (if they provided the toilet) and $500 (if I bought the toilet). I also asked about my faucet handle which was dripping at times. He said to fix it would be over $300 or he had a Moyen in the truck that he could use to replace it for $500. I declined the faucet fix. But out of desparation and not wanting to waste another day of waiting to see if I could get someone else and fear that the toilet may completely break-down and be unuseable I agreed to have the toilet fixed. To replace the pump and flapper it was $388 after taxes. Considering that Home Depot sells the part they replaced for a max of $40 I thought $388 for not even 30 minutes of his time was pretty mercenary. The plumber was polite and pleasant, I don't know if the gouging is an individual plumber decision or company policy but either way I can't recommend Mr. Rooter.
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