We found a leak in a 1/2" hot water copper pipe a foot away from the hot water tank on Good Friday eve. Unfortunately, our go-to plumber was not available, so we called Mr. Rooter. It was obviously not our day, as the plumber who responded to the call mistakenly decided that the work required several hours of preparations, applied trip charges ($100) and left. The work was completed in 20 minutes the next day by our go-to plumber.
After I posted a review on HomeStars, the next morning I received a call from Mr. Rooter's director of operations, who apologized, assured me that this case does not represent their values and practices, and immediately provided a refund.
It is unfortunate that things went wrong in our case, but I have to admit that Mr. Rooter is responsive and values their customers.
- Company Response
Thank you for taking the time to provide a review. We appreciate you speaking with our Director of Operations to resolve the issue. As was mentioned this does not represent our values and practices when interacting with clients.
Thank you for choosing Mr. Rooter and have a great day!