We had no hot water so I figured it was a problem with our water heater, instead it turned out to be a broken mixer. With two young kids having freezing baths was not an option, we needed someone in quickly. The call was answered quickly, within an hour the dispatcher called to let me know someone was on the way. Within 3 hours of my first call the job was done. John was very professional, courteous and fast. Thank you! I would definitely use you again and recommend you to others.