The Service Technician from Mr Rooter was very professional. He provided a very reasonable estimate at the end of his first visit and the installation began three days later. Their two-man crew worked very hard to install the backwater valve and left no trace by cleaning up thoroughly afterwards.
During the installation, they showed me how our underground clay pipe to the street had deteriorated over the past 70 years. They recommended we also replace it now while the hole was dug before they burst, which we did. They used a "pipe burst machine", which pulls the new PVC pipe through and breaks the old clay pipe out of the way. They were able to connect new PVC pipe five feet under our cement driveway without disturbing it.
- Company Response
Hello David and thank you for posting this review for Mr Rooter Plumbing and our technician Stephen. We are so pleased to read about the outstanding, "above the line" service that you received from beginning to end and with minimal disturbance to your property. It is this great customer focus and communication that allows us to maximize our customer loyalty! We thank you for choosing Mr Rooter and have a great day!