Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
5526 Kingsway Burnaby BC V5H 2G2
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Heating & Air Conditioning
Milani Plumbing, Heating & Air Conditioning
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87%

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Reviews by rating (past 12 months)
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Best of Award '22 winner 7 timesBest of Award '22winner 7 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (789 reviews)

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4Freedom
4Freedom
1 review Burnaby, BC
10/10

Draintiles

Milani did a fantastic job for us and job was completed on time and on budget!I would definitrly recommend then to anyone with a big job like that!Milani has been around for 50 plus years and is family owned and operated.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Gloria Burgess in Vancouver
Gloria Burgess in Vancouver
1 review Vancouver, BC
10/10

Drain repair

They cleared out our drains - everything was draining into our downstairs shower and was flooding so they made an immediate repair. They also spent the time to tell us what we could do in the long term so we wouldn't have this problem anymore. We need to clear it once a year until we can replace it fully.

Approximate cost of services:
$311.00
1 of 1 people found this review helpful.
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Customer in West vancouver
Customer in West vancouver
1 review West Vancouver, BC
5/10

Furnace repair

Very dissatisfied with the quality of the work they do. They have come to our home three days in a row and still no heat and it is the middle of winter. We waited over the weekend and they don't call us on Monday, so I finally call them early in the afternoon on Monday. Hello, remember us? At that point, they say the needed part was ordered that morning and "may" arrive tomorrow so they "might" come out Tuesday afternoon and fix it. Then, at 4:30 pm on Monday (just before the end of the business day), they call and say they don't know what the problem is so they could try a few things and order some parts but it will cost more money and they won't guarantee anything will be fixed. He even suggested that the problem was that I did not give them a manual for the unit (which was untrue?) I would not recommend this company unless you don't care if the repair is done and you have money to burn.

UPDATE: My husband was able to work on the furnace Monday night and get it to work by using his tools and electrical know how. The next day, an experienced worker came and replaced the part my husband diagnosed as needing to be replaced. Now we have heat. Yay! Thanks to my hubby!

Review has 1 previous version
Approximate cost of services:
$750.00
What could this company do to improve their services?
Provide timely and quality service. Hire experienced repairmen, not novices who bill for doing zero work. Do not tell a customer you have ordered a replacement part then call and tell them later that you don't know what part is needed so nothing has been ordered.
Any advice to offer fellow homeowners facing a similar project?
If you use this company, absolutely insist on getting an experienced repairman to service and diagnose your problem. Otherwise, it will cost you a lot of extra money while the inexperienced guy learns on your dime.
0 of 1 people found this review helpful.
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disappointed
disappointed
1 review Langley, BC
2/10

furnace service and water heater service, furnace failure

6 days later and I'm still waiting for
Milani Plumbing and Heating to even call me about my failed furnace. I contacted several furnace service companies and was impressed with the sales rep over the phone. I hired them with confidence.

But when my furnace failed during a cold snap Milani failed to call me and failed to show for a schedule service call and 6 days later still has not contacted me. I am very disappointed and want to provide this review so other will avoid disppointment. Due to the loss of heat I became ill and am still recovering.

Approximate cost of services:
$400.00
0 of 1 people found this review helpful.
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donald in Vancouver
donald in Vancouver
15 reviews Vancouver, BC
10/10

sewer cleaning

This company came promptly to help clean our clogged sewer. They did a good job, we were satisfied with their work. They were friendly and did not make a mess. They were very personable.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Simon, Vancouver
Simon, Vancouver
2 reviews Vancouver, BC
8/10

replace hot water tank

They came quickly, and seemed to know what they were doing. Did a good job, installed a new hot water tank and removed the old one, then took it away. No problems and no complaints

Approximate cost of services:
$1,300.00
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esther in Vancouver
esther in Vancouver
1 review Vancouver, BC
8/10

furnace replaced

when things didn't work out, they were very willing to come back.
friendly guys provided excellent customer service.
the price was reasonable according to market value.
i would recommend this company to others.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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l in Burnaby
l in Burnaby
1 review Burnaby, BC
0/10

Outdoor drainage

We booked an appointment for Wednesday before noon, and they phoned just before the appointment time to defer it to 2pm. It was past 2pm and we were still waiting for them, so we called them up to see what was up. The person on the phone put us on hold, and afterwards told us that they had to cancel our appointment. So we rescheduled it for the day after.

The next day comes, and the guy's on time. He looks at the job and claims that he's going to need 4 hours to finish it, and that he needs to call another guy to help. We asked for a quote from them before, and they had said that the job should take no more than 2 hours. We asked the guy again, and he insists that the job will take 4 hours, and that we're going to need to wait until he calls the other guy to come help, so he'll just 'examine' it in the meantime, meaning that we would have to pay for the time that it takes for the other guy to get here as well.

So we decided to cancel the job, as we seriously think that they were trying to rip us off.

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

We are very sorry you had such an unfortunate experience with Milani. We assure you we have come a long way in customer service, and can assure you this will never happen again.

Agatha, burnaby
Agatha, burnaby
1 review Burnaby, BC
0/10

Backflow test

$280 test became $1600 headache. 1 appoinment turned 5. Never on time, cancellations, and multiple excuses. instead of exchanging rubber "o" ring the whole part was exchanged at an additional cost. Was booked to come, changed the time, then billed for additional time, travel, truck all for a part that did not need to be replaced.

unprofessional billing personel.

Approximate cost of services:
$1,600.00
1 of 2 people found this review helpful.
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Company Response

We are very sorry you had such an unfortunate experience with Milani 3 years ago. We assure you we have come a long way in customer service, and can assure you this will never happen again. Once again, I apologize on behalf of the Milani team.

Dennis in North Vancouver
Dennis in North Vancouver
1 review North Vancouver, BC
1/10

Bathroom Reno

Milani plumbing took six hours to do a two hour job and then tried to bill me for it. During that time, their employee placed the bath/ shower faucet too high and couldn't install the tub drain pipe- I had to do that. After seven months of haggling they reduced the bill from $750.00 to $397.00. Fortunately, I am a tiling and painting contractor so I knew what to look for and how to correct their mistakes. For the average homeowner- beware!!!

Approximate cost of services:
$750.00
0 of 1 people found this review helpful.
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Company Response

Hi Dennis, we are very sorry you had a bad experience with Milani Plumbing. We highly value our customers and like to make sure they receive work of the highest quality. We can assure you that we have come a long way in customer service, and this will never happen again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

www.facebook.com/milaniplumbing
www.instagram.com/milaniplumbing
www.twitter.com/milaniplumbing

CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, Drain Services, and Solar Water Heating
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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