Milani Plumbing, Heating & Air Conditioning

I'm satisfied by the communication and customer service by Christina, Mo, and Michael when it came to replacing the hot water tank in our townhouse.
Christina was very thorough in her phone and email communications to get the information required to ensure that the correct replacement tank was delivered. Mo was prompt and courteous during the service. Some minor clean up of the floor was required after he left, hence the 9/10 for satisfaction.

Our hot water tank was almost 9 years old and started to show some runs of rust on the outside. So we decided to replace it before it blew. Called for a replacement and Mo came out to do the job. We were thrilled with his work. It was a bigger job than expected as the new 50 gallon tank would not fit into the allowable space in the cupboard. Mo found us another slightly smaller tank and it fit in beautifully. We will be recommending Milani to our friends and neighbours and will call again for any other plumbing issues we may have.

I called Milani for a simple shower rough-in and install because they were so highly rated. The first plumber they sent made 2 significant mistakes, one of which messed up my drywalling schedule because he had to come back to fix the mistake. Once the tiling of the shower was finished, I called Milani back to finish the job since I assumed that I had just had bad luck with the first guy. I made sure that I got a different plumber this time, but the new guy made a couple of mistakes also (I am not a really picky guy, but the finished shower did not have hot water and one of the taps was badly scratched during install). He did however discover a leak in the plumbing (made by either him or the first guy) which required cutting into the gyproc from the back of the shower to repair it, and Milani charged me for the repair (to fix a mistake made my their employee). Getting hot water from the shower took over a week to fix (this time they sent their most senior plumber) and the replacement of the damaged part still has not happened months after the original work. It also took months to get them to refund me for having to pay for the damage cause by their employee, even though they acknowledged that I should not have been charged.

In talking with another plumber about my experience, he said "Milani will hire anyone". He had been hired by Milani when he had just come to Canada and other plumbing companies were unsure of his credentials. He said Milani did not even look into his training, they did not even ask to see his paperwork, they just hired him on the spot. He only stayed with them for a short time until he got hired by a firm with higher standards.

My experience with Milani left me feeling very badly treated. While discussions with them were always friendly, they have dragged their feet on every issue. I think they thought I would go away if they drew it out. The problems were all relatively small and fixable, and they acknowledged that they had messed up, but they willingness to get on and fix the problems was very slow. And for 2 different plumbers to both make 2 mistakes on a simple job, well that speaks of their hiring and quality assurance practices.

during our severe weather , snow,our furnace fan stopped and the water tank was leaking, it was a Saturday, they came out parts not available until Monday / Tuesday, they repaired the fan on the furnace late in the day,Monday and replaced the hot water tank on Wedsnesday, our service man both times,were punctual, clean , courteous and explained everything to us, when they left they also cleaned up the work areas, better than they were before, they are a credit to the plumbing business and I would not hesitate to recommend Milani for all your needed repairs

The HVAC unit at my business in Coquitlam stopped producing heat on February 7, 2017 in the middle of a very snowy and icy period. It was a multiple issue involving a fuse in the panel as well as the ignitor on our multi-zone HVAC system. John, the Milani tech diagnosed both issues properly and efficiently and deserves 5+ stars for exceptional service. He had been out to us before in the past and same exceptional service which needs to be mentioned. The dispatchers, Heather, Nicole and Desmond who my wife and I spoke to on the phone were very helpful as well.

As required by my insurance, Furnace and boiler inspections and safety checks. One call does it all, they have been looking after the house HVAC needs since 2003, furnace, plumbing you name it, on time, diligent follow up and good guys come to the house

Jag came and inspected my Furnace and knew right away what was wrong. He fixed the problem and also advised me how to do routine maintenance. He was very knowledgeable.
Excellent service

They were prompt, professional, friendly and gave very helpful service. Although this was not a huge plumbing emergency, we had elderly visitors so to us it was a household emergency.

We hired Milani to fix a leak we had on the ground floor. They sent their drainage specialist who did nothing, just looked into the drain tile and concluded that the leak is not coming from the drain. $200 charge for that conclusion.
Then they called us and offered to make two more appointments with heating specialist and with the plumber to continue. Each appointment is $150 to start with. This is the way they do their business.
I would never deal with this company again. Do not recommend to anyone, unless you know what is wrong, who should fix it and how.