Milani Plumbing & Heating sent an estimator to my home and then quoted me $12,399 to install a new furnace and air conditioning unit. I accepted the quote and when they had started the furnace installation, they said they needed to charge me an additional $2,000 for additional duct work that their estimator had not allowed for. After some argument, I agreed. Immediately after the furnace had been installed, I complained that the furnace flue had not been installed in a satisfactory manner and furthermore, the piping for the flue made it impossible to change furnace filters without first bending the filter in half. I was told that a
second crew would be coming out to install the exterior condenser for the air conditioner and they would take a look at the flue installation. That happened a few weeks later and the crew agreed that it was not done as it should have been. I was then told by their sales person that they would send someone back to rectify this problem. After a further delay, I noticed that they had charged the balance of the contract amount to my VISA without any approval from me. When I contacted them again, a manager told me that he would send someone out in a couple of weeks but his manager had told him that they would need to charge me $500 because the installation was "to Code". I asked him to have his manager phone me and he said he would. After waiting a week with no word, I called and left a message again asking him to have the manager call me. I'm still waiting and I doubt that I'll receive a call back. While the installation may satisfy the gas Code, it violates the District of North Vancouver noise bylaw since the flue outlet is right on our neighbour's property line and very noisy. Furthermore, regardless of any Code compliance, a furnace installation with no proper access for filter replacement is definitely not an acceptable installation.