Milani Plumbing, Heating & Air Conditioning

Drainage Contractors
5526 Kingsway Burnaby BC V5H 2G2
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HomeStars  >  Drain Services in Burnaby  >  Milani Plumbing, Heating & Air Conditioning   >  Very disappointed / Leaving us in an extremely dangerous situation
Sonia in Burnaby
Sonia in Burnaby
1 review Burnaby, BC

Very disappointed / Leaving us in an extremely dangerous situation

There's a gas leaking for 22 hours overnight after the technician installed a brand new boiler because he used the old piece of copper pipe which was too short. We had to wait for more than 6 hours after calling Milani for emergency by the advice from the Fortis technician! The second technician came and fixed the gas leakage issue, then figured out there's a dripping inside the boiler which meant the "new" boiler had to be replaced! The original technician came and install "another one" reluctantly (I don't understand why.). The next day, there's no hot water during a shower and I could still hear the dripping sound clearly when I stood in front of the boiler!! The Customer Service staff told me if I wanted her to send me an after hour technician, I had to pay and the rate is over $400 for just the first hour. Why would I need to pay when it's Milani's responsibility to give it a check? What a great Customer Service from Milani!
Where did the Milani's business ethics go?

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Company Response

Hi Sonia, thank you for sharing this review. I am sorry to hear that you didn’t feel completely satisfied with the service you were provided. We truly care about your feedback and we work very hard to provide fast, professional service to the highest standards at a fair rate. I would really appreciate the opportunity to speak to you further about this so I may gather more specific details regarding your experience as we take customer service extremely seriously here at Milani. If you could please give me a call when you have a moment at (604) 430-2603 I would greatly appreciate it. Thank you - Christine D.