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Marlin Mirror

Mirrors & Glass
Markham ON L3R 4H9
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HomeStars  >  Mirrors & Glass in Richmond Hill  >  Marlin Mirror  >  Mirrored Sliding Doors
Agent in Toronto
Agent in Toronto
2 reviews Toronto, ON
1/10

Mirrored Sliding Doors

I don't normally write reviews but I felt compelled to after my dealings with Marlin Mirror.
I called them to ask them some questions about cost and delivery time and the first conversation went well. So I was very surprised that when I called back the second time to continue with the order I was given a much different attitude. First I was given different information but then when I questioned it I was talked down to. This type of attitude continued all the way through the entire transaction (I know, that's when I should have known).
The worst of it all was on the day my mirrors were scheduled to be installed I had booked time off of work to be there and they never showed up. In fact I called them to ask if they were on their way and the response was "if I dont call you back then he is on his way'. Well, they never called me back.....and he never showed up. So, I called them back again and asked what was the problem and now I got even more attitude and that I would have to wait for almost another week before I could get them installed!
Yes, the doors were put in (after much confusion and delay) and I understand that sometimes delays and mistakes happen...but dealing with them was just not worth it.
I get the impression that they dont appreciate their customers or know customer appreciation. I would not recommend them to anyone in the future.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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