Marble Trend Ltd

Tile & Stone Retailers
310 Oakdale Road Toronto ON M3N1W5
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HomeStars  >  Tile & Stone Retailers in Toronto  >  Marble Trend Ltd   >  Bad Customer services
Private User
Private User
Private User reviews Cambridge, ON

Bad Customer services

Bought a marble vent and some sealer through them when renovating my bathroom. Turns out I didn't need the sealer since my contractor was supplying. Took the sealer from the house to the car trunk and drove 1 hour to return. They would not allow a return said all sales are final and that the sealer was cold ( really!) . It became readily apparent through the attitude, tone and the result that they care very little about the customer. It was all about them. Beware that if anything goes wrong they won't care based on what I saw. I would steer clear unless you get something in writing. Thankfully I am only out a small amount. I am doing my kitchen next and will need about $5000 worth of stone and marble , guess where I'm not going.

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Company Response

Thank you for your comment and we appreciate your feedback.
We are truly sorry that your experience was not what you expected from us, but we hope to be able to make it up to you.
In the case of the sealing compound we would like to make sure that you understand that we clearly indicated on our invoice of our No Return Policy on all chemical compounds.
This statement helps not only to protect us but the manufacturer of the compound as well. There have been many cases in which the general public intentionally or not altered the chemicals composition returned the goods & received credit.
We returned the compounds to the supplier only to be told that we would not be entitled to credit and therefore the lose became ours, thus our Policy of No Returns of chemical compounds.
This is something we never enjoy telling a client that we cannot assist them.

We will if you wish & with hopes of maintaining you as a valued client offer you some financial compensation on your next purchase with us.

We hope you take us up on our offer.

Thank you