I had my furnace inspected on Sept. 22 by Noah and he noticed that the expansion tank needed to be replaced. He indicated that "the office would get back to me".
The office never did, and I had to take the initiative to schedule an appointment.
For the second appointment, a different technician arrived (Mike?). The replacement tank that he brought was defective. Again, he indicated that "the office would get back to me". (This was October 18)
Again, the office never did, and I had to take the initiative to schedule an appointment.
The third appointed on October 24 afforded me the opportunity to be introduced to a third technician. This time, he arrived with the wrong tank. For the third time, he indicated that "the office would get back to me".
Guess what? I just took the initiative once again to schedule a fourth appointment. I mentioned to the person on the phone that my patience is running low and mentioned that I thought a discount was in order for my time. She blew it off: "Oh, you will have to talk to Noah our service manager..."
- Approximate cost of services:
- $500.00
- Company Response
Hello
We regret the breakdown in communication , your frustration is understandable . We work hard to avoid this ever happening and will continue to do so . I would be pleased to provide a free furnace tune up to compensate any grief we caused .
Neil at 416 421 2121 if you call ask for me .