Mike was very courteous and thorough in his repair. He took the extra time to explain what he was doing and why. I have had recent unpleasant experience with your competitor (Atlas Care) who simply told me I needed to replace everything without doing much of a check. Mike provided unbiased honest advice that my equipment was still in good working order and did not push sales of new equipment. That, to me, goes a long way and says a lot about the character of the employees and culture of your company. I will certainly be calling Laird and Sons for my AC needs. Thank you to the whole team that made it such a pleasant experience.
- Approximate cost of services:
- $180.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for letting us know . Mike is a very diligent tech . He represents what Laird & Son is all about and will be pleased with your note.