Simple quote request.
Most expensive diagnostic charge.
Still hired them for diagnostic.
After paid diagnostic, was given a new single job price, with no explanation or break down of costs, parts versus labour. Just one number. When I asked for a simple cost breakdown, the owner's son REFUSED. He said they NEVER DO THAT FOR CLIENTS. ? He also said that no one ever even asks. HUH?
Thanks to homestars, we were immediately able to find another company for the rest of the job: The new
company was fast, they broke down their costs like everyone else, and no surprise, they were far less expensive as well.
ALWAYS ASK QUESTIONS!
Love homestars!
- Approximate cost of services:
- $750.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We regret your experience with our service department . The most credible HVAC companies use flat rate pricing , we are always careful to explain this from the beginning of a service request.
Sorry for any confusion on our part.