Don't bother giving good money to bad technicians.
Called Laird & Sons to a service our furnace. They charged us $400 for 30 mins of work. They changed a solenoid part that cost $150. Soon after they left we had water leaking all over our basement. We called to notify them of the issue and the tech called us back to say it wasn't an issue and to just tap the pump. Water continued to leak and we called again. This time they were rude and arrogant telling us we need to replace more parts at an additional cost of $300 without diagnosing the problem. Not happy with their service or attitude. Don't bother giving good money to bad technicians.
- Approximate cost of services:
- $400.00
- Company Response
We were not able to respond to this customer, as they would not let us rectify an issue that was happening. We do always have a 30 day gaurantee on all of our repairs and parts. It's unfortunate there was a misunderstanding with this customer. We value all customers.