Kerr Construction

Builders
1676 75th Avenue West Vancouver BC V6P 6G2
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Kerr Construction
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83%

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Reviews for Kerr Construction

Average customer rating:
8.5 10 (42 reviews)

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MMB in Vancouver
MMB in Vancouver
8 reviews VANCOUVER, BC
1/10

Remove stucco from dormer, replace with siding and new window

I would not recommend Kerr Construction your projects. We originally started out with roofing/flashing that needed repairs, and it became evident that because of the stucco siding, that would need to be replaced on our old home to ensure the roofing/flashing would work. The roofing company we used, Absolute Roofing (who were fabulous!) recommended their sister company, Kerr Construction. Kerr was great at coming out to look at the project, quote, and get a deposit, but after that, it fell apart. Their "project manager" (Dave) forgot to order the window, so by the time they did, it was already almost winter. This was November 2010, when we had an early snowfall, and Dave was insisting that he was sending people out, regardless of the snow and -15C temperatures, to do the work. We had to insist that they didn't, for their own workers safety, plus for the quality of work that couldn't be done in such low temperatures. They finally started in May, and what was supposed to be a 3-4 day project, turned into over a month. In short, they subcontracted it out to Tim, who although a nice man, did not have the skill set to do the entire project, especially by himself (no helper even). It was clear that Tim was putting personal projects that came up first, and fitting Kerr's in as he had time. He was obviously being paid a set price from Kerr, so although our contract with Kerr was clear about what it included (eg. restoring the inside of the window casing to the original condition after the window was installed), he was trying to get out of putting in new casing, painting it, etc. In the end, he did a half-baked job on it, but we decided the inside we could fix ourselves later. But the outside we had to insist several times that they complete (they didn't paint all of the dormer, they didn't close off open parts of the dormer, where wildlife could get in, etc). Dave, the "project manager" did not seem at all interested in our concerns, always referring us back to Tim. The only thing Dave did was collect money. He got really aggressive about it, emailing us an invoice one evening, and showing up at 9am the next morning for the cheque. Weird, as we never had an issue with paying them, yet he treated us like he was a debt collector right from the start. I'm sure Kerr puts more qualified people (and doesn't sub-contract) larger projects, but obviously they felt ours was too small to be worth doing themselves. It's shortsighted of them, as we are in an old house (1930s) and will be needing to replace all of the stucco within a short time, in addition to about 15 old windows. That would likely have been a project that would have been worth their while, and which they may have put competent people on, but they will not get the opportunity to bid on this.

Approximate cost of services:
$8,000.00
2 of 2 people found this review helpful.
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Steve W. in Richmond
Steve W. in Richmond
1 review Richmond, BC
10/10

Fixing water damage at my house and doing some renovations

Kerr Construction came out and fixed a water leak I had in the front of my house. By using special equipment they found out where the problem was without having to rip everything out. I was so happy with the work I had them do some minor renovation work after that.

I would be happy to recommend them to anyone for large or small jobs. Their employees were very nice and worked around my schedule. I think you will be very happy with them, I was!!!!

Approximate cost of services:
$16,000.00
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Company Response

Thanks so much Steve!

Kelly Kelly Kerr in Vancouver
Kelly Kelly Kerr in Vancouver
1 review Vancouver, BC
1/10

Condo Renovation

AVOID KERR CONSTRUCTION AT ALL COSTS!! I used them a few years ago to do a reno on my downtown condo and it was the worst experience of my life. I've been a part of many construction projects, and this was the biggest disaster imaginable. A 3 month project was extended to about 7 or 8 months due to the incompetence of their project managers, and the unwillingness of the owner himself, Doug Kerr, to step in when needed and fix things. They had a project manager that was showing up to work intoxicated and even when informed of this they wouldn't assign someone else to complete the job. They had to tear things apart and redo them multiple times, and in the end still things were not done correctly. They hide behind their contracts, and instead of resolving things, they tie you up in court and try and shake you down. I don't want to waste too much time going into all the gory details, but just wanted to put a warning out there that you will be very unhappy (and poor) should you choose to hire them. There are several bad reviews and other similar stories on the web so do your research so that you are not their next victim.

Approximate cost of services:
$150,000.00
2 of 2 people found this review helpful.
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Company Response

Kerr Construction is an award winning company. This year we are not only finalists for Best Renovation in the nationals and B.C.but finalist in this year’s Customer Choice Awards with 3 other B.C. renovators. These were chosen by the customers/clients through independent third party research.
The project mentioned by Kelly was done in 2007. Sadly we did need to go to court to seek payment from Kelly and one of the terms of the mediation and court order was that Kelly was supposed to remove untrue things that he said about us on the internet. We have no intention of debating Kelly over the internet and unfortunately, there are some customers where nothing we do will make them happy.

WWW in Burnaby
WWW in Burnaby
1 review Burnaby, BC
2/10

Renovation, addition

This company has made so many mistakes on our renovation, I really would need a book to describe it. We eventually had to get one of the partners to come in an manage the job as no one else apparently had the authorization to deal in a full, frank and fair fashion. In point form:

-put the footings for two structures in the wrong spot
-put the siding for the entire house on wrong (even the manufacturer would not warranty the installation...we had to argue with them to redo it correctly
-they did not dig out the crawl space to save time and money, but when it came time to give a credit for the work not done, they then said, "we were never going to dig out the crawl space". We had to fight them for it and it was CLEARLY written on the quoted plans. They finally gave us a credit of $7000 after we refused to pay them anything further and threatened them with mediation through the home owners protection act.
-they failed to insulate the new floor up to code. One worker told the inspector that he had done it properly. However, when we and the inspector checked...it clearly was only half of what code required. We again had to have them rip up the floor and put new insulation in (since there was no crawl space).
-they altered plans without our authorization
-they are unable to manage their sub trades. All of which made mistakes that we, as homeowners, had to supervise ourselves.
-they have misquoted their contract so utterly and completely that the job could never had been completed as signed.
-we were supposed to be done in July....as we are 4 months, going on 5 months overtime, they now are saying we have to pay for a heated tent for them...even though they are the ones that are late??!!!!

I cannot stress enough...DO NOT USE KERR CONSTRUCTION. I will try to update this again if we ever do get finished!

Approximate cost of services:
$400,000.00
Any advice to offer fellow homeowners facing a similar project?
have another general contractor do inspections along the way....and NEVER sign a contract based on a timed payment schedule. ALWAYS do a milestone based contract. If they don't finish, they don't get paid. Oh, and DON'T USE KERR CONSTRUCTION. They are NOT leaders in design build...no matter what their signs say. Other people have come to our house after seeing the Kerr sign and they were also not happy.
3 of 3 people found this review helpful.
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Company Response

Kerr Construction is an award winning company. This year we are not only finalists for Best Renovation nationally and in B.C., but a finalist in this year’s Customer Choice Awards with 3 other B.C. renovators. These were chosen by the customers/clients through independent third party research. We have been working on this project and still are there. We have produced a fabulous exterior redo, an addition, a pool with pool house and a deck. This family will love their new home come summertime. Renovations can be trying but we have hung in and are still seeking to make them happy clients.

aatma in Coquitlam
aatma in Coquitlam
1 review Coquitlam, BC
8/10

Renovation

the job was for a renno of the bathroom. The builder replaced the tub, the tiling, and the tub. The job was done over all very well. The tiling was grouted well and the contractor was friendly and was able to answer any questions that I had about the work being done and was knowledgable about costs associated with any changes that i wanted to have done

Approximate cost of services:
$5,000.00
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Company Response

Thank you Aatma, we are happy to hear that you are enjoying your new bathroom.

Ken & Claudia - Salish Pk.
Ken & Claudia - Salish Pk.
1 review Vancouver, BC
10/10

Significant house repairs due to long term water leakage resulting in rot

How fortunate we were in this otherwise very unfortunate situation, to have Mr. Gockel’s expertise, knowledge, commitment and patience. Both he and his assistants were professional throughout the entire project, showed up early every morning and worked a full day every day. Our home both inside and out was treated like it was their home, extreme detail was carried out protecting the home from any undue dust and debris and each evening most everything was cleaned up in preparation for the next day. On the last day several hours were spent cleaning the entire work area. it was a very trying situation for us but all along the way Andreas explained what was required and why and how it would be done and even called in for a "second opinion" on one occasion.

Approximate cost of services:
$20,000.00
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Company Response

I'm so glad to hear your testimony. This year the rainy season will not be a headache for you.

Neil in Kitsilano
Neil in Kitsilano
1 review Vancouver, BC
10/10

Renovation of decks

The work was performed on time. I was always kept informed of their progress. The quality of the work was very good and overall I was impressed with the work which was done on our home.

Approximate cost of services:
$40,000.00
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Company Response

Thank you Neil for your kind words.

Neena in North Van.
Neena in North Van.
1 review North Vancouver, BC
10/10

New Deck Renovation

We planned for a deck renovation and saved for a year. Kerr Construction not only did a amazing job on the deck, they ensured the details were covered.

The level of craftsmanship is worth every penny.

Approximate cost of services:
$25,000.00
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Company Response

Thank you Neena, it was a pleasure working with you. Enjoy your new deck this summer.

Aris in North Vancouver
Aris in North Vancouver
2 reviews North Vancouver, BC
10/10

Home renovation

We hired Kerr Construction to tear down our house right to the concrete foundations, and rebuilt it 50% bigger. From demolition to move-in was only 6 months(!). Job was done cost-plus (our choice) and it was really well-managed. No headaches, no big problems. And our new home won a Georgie Award when it was finished! We love it.

Approximate cost of services:
$360,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kerr Construction

"From Concept to Completion" Kerr Construction and Design has got it covered. Since 1988, Kerr has been renovating and building custom homes for the people of Greater Vancouver. Our unique Design & Build method is the key to our success. Thanks to the support of the GVHBA and CHBA, Kerr ...
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