I got in touch with K Wood after reading their reviews on Homestars&Google along with two other companies. I must say they are the only one stood out.
Response - I reached out to Kwood via their general email address. They put me in touch with Endrina. While I can't talk about their other Renovation Coordinators I must say Endrina is full of knowledge and cares for her client. While she gave her professional advise and opinion she never pushed us once to do something we don't want to. She understood our needs and requirements (we had long list) and made sure to met with all of them as best as she can; Mind you at this point we didn't even sign any contract with her even than she was patience and answered all question/concern without any hidden agenda;
Planning - Endrina came to our place took the rough measurements and invited us to their showroom (which is very nice) for further planning. She had rendering ready for us and sat down with us for hours and discuss each & every single corner and how & what we want; She thinks of things that we can't even think of or thought about it; She really opened our eyes on what all there is to offer and available out there, She also gave us room to think and make our own decision;
Quote - After gathering all our needs Endrina sent us quote in very detail with what will be included and what will not be included; This quote was very accurate (i guess they really do understand what exactly is require to get the job done); We ended paying bit more than originally but it was purely because of what added/upgraded/changed and not fault of their own; We had to change our panel ready fridge to different company/mode due pandemic and they were gracious enough to change panels of our at fridge at no extra cost or not even told me off about it.. they really do care for their client and help them keep them in budget where they can.
Renovation: When the reno started Endrina was with us each and every step of the way; We sometimes email her with list of things at odd times (weekends or evenings) and she made sure to respond to them as quickly as possible;
Denny and his brother (whose name i did not catch) came to work every day Monday to Saturday on clock.. did everything to perfections and keeping future changes in mind; I am not sure if they are sub-contractor or they are Kwood employee but they were very knowledgeable and honest toward the work they did;
Ching (their most knowledgeable construction/technical guy) I think he is the main team lead; from what I gather he is very well respected by their team & kwood
David - Who came to do left over work (plumbing, electric and panel hookups) was amazing.. After Endrina I had most conversation with him.. very knowledgeable guy; he reads through the manual of appliances before he hooks them so they are set up properly and by code; He was very interactive with us; did everything we asked him do without being mad or making face; did not rush any of the work..
Schedule - It was stretched bit partially it was because of some additions we did and bit from their end but it only delayed by about 2-3 weeks; this was the only thing i felt bit anxious about but again we were able to reach out to Endrina; The service and work they have deliver I can not complain about this small thing and it is inevitable in real world
Overall, I feel this is really great company/organization who must be treating their employees fairly and respectably. Everyone personnel from Kwood I saw/met/chatted with they were very gracious, smiling and accommodating.
So, there are still some little things left over and I am not sure what future holds but the experience so far was extremely pleasant and I feel they are one stop shop (almost). They are definitely not like others in the industry who will get your money and than underdelivered or not deliver at all.
I would post some pics once my kitchen is 100% done..
- Company Response
Thank you for the detailed positive feedback. And yes, we are very lucky to have all the people's name you mentioned on our team, plus a few behind of scenes individuals that made the project a success and it is truly like a K-Wood family here. Our philosophy is how would we like to be treated if we were the customer, which is fairly and respectfully. Client referrals are our biggest source of future business, so if there was ever an opportunity for custom cabinetry and/or kitchen and bath renovation projects, we would be very grateful for an introduction. A sincere thank you from your friends at K-Wood kitchens.