Junk It!

Junk Removal
Burlington ON L7L 6A5
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Reviews for Junk It!

Average customer rating:
9.8 10 (361 reviews)

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Shelley from Innisfil
Shelley from Innisfil
1 review Innisfil, ON
10/10

Dumpster Rental

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Thanks for a very good experience renting a dumpster from your company.
I want to say a special thank you to the gentleman who picked up the dumpster and went the extra mile helping me fit my junk in properly!!
I will recommend your company to my friends and relatives for sure!!
Happy to be junk free!

Approximate cost of services:
$300.00
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Company Response

Hi Shelley,

I am so glad you are junk free. It is such a great feeling to get rid of the clutter.

You noted in your review that our staff went the "extra mile" to fit in your junk. I love to hear that! We train our staff extensively to not only meet but exceed expectations everyday. We also only hire the most friendly people. Friendly people + extensive training is a good thing.

Sharing our name to your friends and family is the ultimate complement. Thanks so much! - Christopher - CEO

Patricia Keyzers from Markham
Patricia Keyzers from Markham
1 review Markham, ON
10/10

Bin Rental and Disposal

Junk iT was great experience for me from start to finish. I booked my order online. It was clear and easy to do. An order confirmation followed via email. I called to confirm when the bin would be dropped off and the representative was quick to answer a couple questions I had and a precise ETA of when the bin would arrive. I had to extend the bin rental as the demolition of my deck took longer than expected. I called again and they were happy to accommodate me.
Overall a great experience and I have recommended Junk iT to friends and family. I will definitely use them again.

Approximate cost of services:
$387.00
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Company Response

Thank you so much Patricia for your kind review. We hope to help you again in the near future and thanks for choosing Junk It!

--Christopher

Max from Toronto
Max from Toronto
3 reviews Old Toronto, ON
0/10

Junk Removal

Seeing as their online customer service system does not work, nor does there help area, I have had to post this review in hopes that they see what has happened and to warn others that this company is bad news. Do not read any of the other reviews, as I did and thought, hey, I'll give it a try. Don't waste your time.

When JunkIt first arrived, they quoted me on 2/3 of a load and 2 hours of time to remove my junk. I signed the quote and expected that I would pay the amount shown. Instead, they took half of my stuff away and told me that I would have to pay to have the rest removed, probably the next day. If I had known that, I would not have signed the quote. After speaking with the manager on the phone, who told me that the quote didn't mean they would remove all of my junk, he had me pay another 120$ to get the rest taken away, the next day. I needed this stuff gone, so I paid the bill, but I will never use this service again. Clearly a signed and documented quote does not mean anything to this company and they will tell you untruths to get you to pay more then what was agreed upon. The kicker is that the guys moved things from one space to another in my unit, and there is still a huge piece of wood that is sitting here that I can't do anything with. I would call them back, but the last three times I have called I got hung up on.

So not only did they provide a bad quote to begin with, their manager fought with me on the phone and insisted that I had to pay another 120$, and then the guys that came didn't do their job completely. The survey on the order form that I originally signed was also filled out, not by me, but by their driver. There is certainly some issues that this company still needs to deal with, and I will never use their service again.

I really hope that this will help people make an informed decision and avoid this company. The rest of the reviews may be good, but they may also be false. You might regret it if you do end up using them.

Approximate cost of services:
$700.00
0 of 1 people found this review helpful.
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Company Response

Max, I would like to thank you for your review. Our company welcomes all and any feedback to assist us in evaluating and improving our customers experience. We are very sorry that you were not satisfied with the pickup. We have worked so hard over the past 13 years to provide the best experience possible for our valued customers and were very upset reading your review.

After a careful and thorough investigation, I have concluded the following:

1. You indicated that our online customer service system does not work. In what respect? We can be contacted by email or phone. What online customer service system are you referring too? Perhaps you are confusing us with another company?

2. You state that no one should read other reviews. Why is that? Are you questioning the integrity of this website. I know Homestars takes this very seriously to ensure accurate reviews including IP detection of the computer providing the review.

3. You indicated that we left a piece of wood at the location. Our standard procedure is for our customer to do a final review prior to leaving to ensure that all material has been removed. Our staff asked you specifically if there was any other material to be removed. You indicated that nothing else is to be removed. We followed your directions. Perhaps you, another colleague or superior found this after we left? We can only go by your instructions.

4. Quote discrepancy - We gave you an accurate and fair quote and included a free hour of labour as well as an online discount for using our website. You signed this and accepted the terms. However, the scope of the project changed based on your elevators being broken and your failure to put any of them in service. We notified you of the extra labour charge to accommodate the extra time. Is that your issue? We feel that is reasonable. If the scope of a project changes, we have the right to modify the price. We still give you the right to approve the price change.

5. You indicated that we hung up on you. After reviewing our phone logs and system, I find no evidence to support this. In fact, our staff spoke to you throughout the day at least five times. It makes no sense that we would hang up on our valued customers.

My investigation results are inconsistent with your experience. Max, I am personally available to discuss your issues with you. Please contact me at chris@junkit.ca or 416-531-5865 ext. 112 or provide me with a convenient time to discuss.

Christopher Luciano
CEO

Debbie
Debbie
6 reviews East York, ON
10/10

Junk removal

I had a ton of stuff in my basement and backyard to be hauled away. The guys called before they arrived, were polite, pleasant and efficient and cleaned up after themselves. I was very pleased.

The only surprise was that the website is not clear in that you pay for the amount of space your stuff takes up in the truck- but there is also a charge for labour if it takes longer than the time included in the price. I didn't mind paying for the hard work but the company needs to be more up-front in their pricing.

I would use them again.

Approximate cost of services:
$450.00
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Company Response

Thank you very much for the kind words; we're so glad everything went smoothly. Thank you so much for junking with us, and please give us a call any time you could use our services... we're here to help! - All the best, Chris and the awesome team at Junk It.

Trish in Brampton
Trish in Brampton
6 reviews Brampton, ON
10/10

Dumpster Rental

I mistakenly bought a bagster bag (WM) thinking it would be enough for my basement demo. The demo got bigger and bigger daily and I quickly had to find a dumpster I could get asap as well as one that wouldn't cost me an arm, a leg and a few toes. I Googled and found Junk iT and WM. Junk iT was more affordable and after reading their reviews here I booked them online.

The bin was dropped off very carefully (they use wood under the bins wheels to help minimize any driveway damage) and I proceeded to fill it. It gets picked up today and I will definitely use Junk iT again.

Approximate cost of services:
$350.00
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Company Response

Thank you SO much for your amazingly kind words... Your support and trust is so much appreciated, and please reach out to us next time you could use our services... we'd love to work with you again! - All the best, Chris and the awesome team at Junk It.

Matt from Toronto
Matt from Toronto
2 reviews Toronto, ON
10/10

Construction Material Removal

I picked Junk It out of the many junk removal companies on homestars because I thought their pricing looked competitive and they had generally positive ratings. They called to confirm arrival, arrived when they said they would and estimated the volume of junk that I had fairly. No issues - and much better than trying to haul away the junk myself (an old deck and some flood damaged wood from our basement).

Approximate cost of services:
$250.00
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Company Response

Thank you so much for using our junk removal services!
I am glad we could help. Feel free to get in touch in the future for any other junk removal or bin rental projects you may have. - All the best, Chris and the awesome team at Junk It.

Mike Trowell from Oakville
Mike Trowell from Oakville
2 reviews Oakville, ON
10/10

Bin Rental

Terrific customer experience. Everything was handled online, bin was dropped off and picked up according to instructions and the price was very competitive. Would definitely recommend Junk iT to anyone looking for this type of service.

Approximate cost of services:
$275.00
1 of 1 people found this review helpful.
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Company Response

Mike thanks for letting us know how we are doing. We have worked hard on our website to ensure that it is an easy process to order while providing great pricing. I am very pleased that you found the experience easy.
Thanks again for choosing us.

-James

Len Jordan from Etobicoke
Len Jordan from Etobicoke
1 review Etobicoke, ON
10/10

Garage Cleanup

First time using JUNK IT! Everything was done on-line. Bin was placed exactly where instructed and dropped off and picked up without disturbing the home's inhabitants. Excellent service at a reasonable rate.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much Len! We really appreciate the feedback. We hope to hear from you again in the near future.

All the best,

James

Katherine Gordon from Brampton
Katherine Gordon from Brampton
2 reviews Brampton, ON
10/10

Junk It!

I have rented a disposal bin twice from Junk It! Both experiences were positive, the agent on the phone was friendly and helpful and I was able to receive a bin delivered the same day I called. This service is friendly, efficient, and reliable.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Katherine thank you so much for writing this review and using our service. We hope to help you out again in the near future.

ANDREW from Hamilton
ANDREW from Hamilton
2 reviews Hamilton, ON
8/10

cleanup

Called these guys because I was tired of the fly by night people I've hired in the past, and boy was a I glad I did. They were on time, polite, reasonably priced and overall just nice guys. Would hire again, and would definitely recommend.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Andrew thanks so much for your review. A stress-free, professional service is what we strive for and thanks for the recommendation. Until next time....

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Junk It!

Homestars Best Bin Rental Winner for 10 Consecutive Years! Junk It Dumpster Rentals proudly holds the prestigious title of Best of Homestars in Bin Rentals from 1999 to 2009. With over two decades of experience, we specialize in delivering professional, licensed, and insured bin rental services. Renting bins has never ...
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