J&S Plumbing Service Inc

Heating & Air Conditioning
1111 Davis Drive, Unit #1, Suite #450 Newmarket ON L3Y 9E5
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HomeStars
Heating & Air Conditioning
J&S Plumbing Service Inc
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Reviews by rating (past 12 months)

Reviews for J&S Plumbing Service Inc

Average customer rating:
7.1 10 (90 reviews)

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aemstrong richmond hill
aemstrong richmond hill
1 review ,
9/10

New Sink and Faucet

Fast reliable service, arrived and completed the job as promised. Rob the tech was very courteous,conscientious and had great attention to detail.I would not hesitate to recommend to others. Thank you.

Approximate cost of services:
$1,000.00
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Company Response

Our fully licensed and highly trained technicians are driven by customer satisfaction to ensure you receive the best in home service. Thank you for writing a positive review about J&S.

Alex and Christina in Newmarket
Alex and Christina in Newmarket
1 review Newmarket, ON
10/10

Plumbing services

I have tried many local plumbing businesses in the past, and I have been truely disappointed in many aspects (which I wont get into). I called J&S plumbing when I was in a real jam. They showed up in a timely manner (24 hr service), and were extremely professional. They worked quickly (which helps when you are paying by the hr), and were so clean. They covered their shoes to prevent dirt from entering the house. They were polite, and took time to explain how to prevent such a catastrophe from future occurances. I was so happy with their service in EVER aspect, I just wanted to hug the guys when they were done. I will NEVER try any other plumbing company ever again. J&S is my first choice without any hesitation. They now do HVAC as well, so this is wonderful. I would reccommend this company to anyone who asks. Try them I assure you, you will NOT be dissappointed!! THANKS J&S!!!

Approximate cost of services:
$200.00
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Company Response

We are happy hear you had a great experience with our company and look forward to servicing you in the future.

sgtspeed
sgtspeed
2 reviews Markham, ON
10/10

Toilet plumbing overhaul

Started as toilet leaking, J&S found wrong pipes used by builder and that the plumbing was routed incorrectly. We had to replace the bathroom floor and they patiently waited while we did this, and then redid all the pipes into and out of the toilet and into the stack. They were great, explained everything, were very patient and checked everything over for leaks etc. before leaving. Wayne and his assistant were very super, I can't thank them enough

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your positive review, we appreciate your business and look forward to servicing you and your home in the future for any needs you may have.

tjsmiley
tjsmiley
1 review Keswick, ON
10/10

new shower faucet

Great experience overall!! On time, couteous, friendly and most of all KNOWLEDGABLE. Was given options to repair or replace my choice. Went with the replacement, made more sense! Very reasonable Investment. Will defenitly recommend this companyto anyone. They get the job done! Thanks for your help!!!!!!

Approximate cost of services:
$1,000.00
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Company Response

We are happy you had a great experience with J&S Services.
We take pride in the trained and knowledgable technicians that service our customer's needs. We look forward to servicing you in the future.

Suzanna
Suzanna
2 reviews Keswick, ON
10/10

WATER TESTING

I am on a well and got expert information and recommendations from their water specialist Matt. He was very thorough. Everyone I talked to was very curteous and they were there when they said they'd be. Everyone was very professional and knowledgeable and I will definately use them for my future needs.

Approximate cost of services:
$0.00
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Company Response

We find a lot of our customers who are on well systems have a tough time with their water. We are happy that we could provide a solution for your water needs and look forward to servicing you in the future.

bobrian in Newmarket
bobrian in Newmarket
1 review Newmarket, ON
10/10

drain blockage

My drain was blocked and I had sewage coming up from my floor drain in the basement. I called 3 different plumbing companies at 11pm on a Saturday, J&S was the only company to call me back, Claudio was at my door by 11:30, he was very polite and friendly, assured me that he would be able to fix the problem. Claudio took the extra time to clean up the mess the blocked drain caused.
thanks Claudio and J&S

Approximate cost of services:
$450.00
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Company Response

We take pride in offering our customers 24/7 emergency service, as well as servicing our customers on weekends. We are pleased to hear you are happy with your experience, we take great pride in offering fully trained professionals who are prompt, polite and friendly to all of our customers.

RM in Newmarket
RM in Newmarket
9 reviews Newmarket, ON

First Review

3/10

new water lines in house

Job was changing all old galvanized pipe in the house to copper. He changed everything except lines to bathroom sink, "because they were too hard to get at". I wasn't happy, but allowed this. Later the connection he made between these and his new copper lines started to leak. A guy came back and made a new connection, which also began to leak in a few months. Eventually I changed these lines myself, but mad that I had to because it should have all been part of the first job -- estimate was for ALL pipe in house, not "except bathroom sink". Meanwhile the math was wrong when he made up the final bill, and he wrote down a $200 discount but didn't subtract it from the total. Didn't notice that at first, overpaid by $200, then later noticed and phoned. Secretary could not do math and argued. Eventually got the money back but not friendly. Worst of all is their "service partner program". The plumber told me that if I signed up for this, I would pay so much a month for one year but it would entitle me to a percentage discount on the work, which was worth more than the total monthly sum over the year. So I signed up, and got the discount, and had the plan amount put on my credit card every month. BUT the year ended and they kept taking the amount off every month. I had to keep cancelling it. They told me there was nothing about 'one year only' in the plan. Well when the plumber is in your house he's the company's rep and you can only go by what he tells you, and "Louis" said one year.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Make sure that their staff acts friendly towards customers instead of adversarial, and require plumbers to put in a little extra effort to make sure the desired job is actually done fully satisfactorily. Print the full details of how the "partner plan" operates onto the form so customers don't have to rely on what the plumber tells them, since obviously that can be wrong. And teach the tradesmen and staff simple math or get them calculators.
Any advice to offer fellow homeowners facing a similar project?
Make sure they do the whole job. Do not take pity on a plumber who pleads for permission to omit some work when he says it's too hard to get at some of it. (it wasn't very hard at all: when I ended up doing it myself I could see that. And I didn't have an assistant like he did.) And make sure you get ALL the details in WRITING about their service plan before you agree to it, don't believe the plumber who presents the info.
5 of 5 people found this review helpful.
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Company Response

We apologize for your experience with our company. We always provide written up front quotes for all of our customers, and only after a customer agrees will we begin any work. Often times there me secondary problems that arise during work, that we may recommend our customers having serviced. A lot of our customers find our Home Assure Program membership more comprehensive than our competitors, and would cancel it at any time if a customer requested. Again we apologize for your experience.

sgtspeed
sgtspeed
2 reviews Markham, ON
10/10

Re-plumbing the onsuite bathroom

We had a toilet that leaked at the base and we could not seem to fix it with new wax rings etc. J&S Plumbing came out and assessed the problem, finding that the builder used wrong size pipes, had the water input not plumbed correctly etc. They basically had to replace all of the lines into and out of the toilet, even waited while we had the rotted flooring replaced. They did a great job and performed all of this in one day. We have not had a problem with that toilet since.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your positive review. Often times new home owners don't know what lies beneath the floors and in the wall of their new homes. We are really happy that we could assist you in this situation, should any other problems in your home occur, please feel free to contact us.

Sukhdeep in Brampton
Sukhdeep in Brampton
1 review Brampton, ON
10/10

Main line blockage

The tech (claudio) had a tough time because of how plugged the pipe was. We had just bought the house and had no idea what they were up against. It took awhile but they unplugged it. THANKS SO MUCH JS! We were leaving for europe the next morning and the office staff did everything to get him there that day. I would definetly recommend JS Plumbing to everyone.

Approximate cost of services:
$400.00
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Company Response

Thank you for your positive response. Often times situations that seem routine can lead to very unroutine tricky problems. We are very happy to hear you were pleased with the service that our technician offered you and thank you for your recommendation. We are always here to help you in the future, should you need us.

gilligan95
gilligan95
1 review Newmarket, ON
5/10

replace kitchen faucet

I had decided to go with J&S plumbing because of the work they did on Sarah's house on HGTV. The receptionist was very friendly and helpful. The plumber arrived on time and was very pleasant. We had to have the kitchen faucet replaced. He certainly did a wonderful and efficient job and in a timely manner. My concern was the price for about 10 minutes of time to replace the faucet. I believe the price is way too high. Therefore, I will not call J&S again for my plumbing needs.

Approximate cost of services:
$400.00
6 of 6 people found this review helpful.
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Company Response

We pride ourselves on providing our customers with a first class service every time 24/7 and guarantee all our technicians are fully licensed professionals which ensures customer peace of mind. The customer was clearly satisfied with our level of work, response time and customer service. As part of our customer service policy all prices are presented to the customer before any work is started. JS Plumbing Services believes the importance of providing a professional service at a valued cost.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about J&S Plumbing Service Inc

A family owned and operated company serving all of York Region and the Greater Toronto area. J&S Plumbing Service Inc offers experts in Plumbing Service, Drainage Service, Heating and Air Conditioning as well as Water Filtration and Purification; 24-hours-a-day, seven-days-a-week emergency service. Our mission is to be recognized as the ...
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