Insta Insulation

After finding an attic full of mould, I spoke to Trevor at the Home Show in Ancaster and called him the following week. He promptly came out, assessed the situation and provided me with an explanation of what would need to be done along with costing on the job. After I accepted the proposal, I was called immediately to set up a time for the work to be done - which was within a week. The first crew arrived as scheduled to remove all the old insulation. They worked diligently and when they finished there was no sign that they had even been here. The mould removal was assigned to a different company, Advanced Mould Solutions. They came on the second day and looked after the mould problem and treated the wood so that the mould would not return. Then on day 3 another crew from Insta Insulation came and replaced the insulation to a value of R50, as well as adding ventilation to the attic. Once again they were on time and completed the job with no mess, leaving everything as it was. Any questions I had along the way were answered by all three crews. The house has seemed warmer since the task was completed but with temperatures outside going up I will have to wait to see how this affects my heating and cooling. Most importantly, I feel safer knowing that the attic is no longer full of mould. I would certainly recommend Insta Insulation.

We hired Insta-Insulation to do attic insulation in January 2017. Our home was consistently cold and since the job was completed we have noticed a huge improvement both to heating bills and the comfort of our home. Staff was knowledgeable, detail oriented, and followed up to ensure we were 100% satisfied. Installers were polite, efficient, and made sure that everything was clean prior to leaving, We were very pleased with the quality of the work done and the professionalism of the Intsa-Insulation staff. We would definitely hire them again!

John & Brinley came to insulatic attic, top up R20 to R50. Very professional and timely. Also, very kind / patient company to work with. I rescheduled several times without any challenges.

The guys showed up on time and didn't wast any time to prep for the job and did a great job, fast and friendly. I will call them again, thanks insta insulation

I reached out to several vendors based on Homestars feedback, and finally settled on Insta-Insulation as their feedback was the most favourable.
Their price is certainly not the least expensive, but was not the most expensive either. Paramount though is quality over price.
The project was completed in late May 2016, and had 2" of foam spayed onto the attic deck along with 12" of blown cellulose taking the R factor to > 50. I delayed providing my review in an effort to get through most of the first winter post upgrade to provide an accurate appraisal.

My regional sales specialist was Jason Sweeney. He was both professional and gregarious, while his inspection of the attic was thorough......providing pictures as backup.

I articulated to Jason that post sales support (in the event something went awry) was equally if not more important than pre sales. Accidents due occur and mistakes happen, but it is how the company addresses these issues that determines their integrity.
Jason was passionate about the fact Insta would indeed assist with any work related defects/issues that arose. I asked him how often workers fell through the ceiling, and his response was sincere: It does occur, but is very rare.

Murphy's law surfaced in my case. The various crews over the 3 day effort were quite good, however on the first day the crew extracting the existing insulation had a trainee with them. Near the end of the job, the trainee fell through the ceiling causing considerable damage to the ceiling drywall in my daughter's room and leaving a 5 foot hole. Thankfully he was not injured.......other than perhaps his pride. What follows is the rationale for why I will recommend Insta to anyone who inquires.

Immediately I reached out to Jason, and a contractor (who was working on the same project at my neighbour's home) arrived shortly thereafter. True to their word, Insta had this contractor remedy the situation (redoing the entire ceiling over the next 3 days). To my pleasant surprise the regional supervisor also visited my home the following day to ensure I was satisfied with the corrective measures.
The minute the trainee fell through my roof, I knew this would eliminate any margin in the project, and likely take it negative. To their credit, Insta placed the customer experience above their bottom line, and consequently they have an advocate for life.

Above and beyond this Crystal in customer care was a delight to work with.......realizing the inconvenience they had caused Crystal gratuitously provided a CC gift card for a nice dinner on the town. Thank you Crystal!

Now back to the final results. Prior to the foam and cellulose, our upstairs temperature would routinely fall 3 to 4 degrees Fahrenheit below that of the main floor (68 degrees on the main floor and 64 degrees upstairs). We are now about 75% of the way through the winter, and I can affirm the temperature variance is now typically less than a half degree. As such, this investment has more than paid dividends.

Again, special thanks to Jason, Crystal and the team for their exemplary customer service......even in the face of significant adversary. As stated above, I am now a firm advocate based on this experience, and have a couple of family members who are considering an insulation upgrade. I will have no hesitation recommending Insta to them.

I'm a repeat customer of insta insulation. They spray foam insulated my garage ceiling in my previous home. Made a big difference as my bedroom was right above it. The crew left a bit of mess, just needed sweeping afterwards.

For this job, they removed my existing batt insulation, sprayed mold remediation, installed insulated pipes for my range and bathroom fans, spray foam insulated and topped off with blown cellulose. The job was separated into 4 phases over 4 days. All crews were on time or early and were polite. They took before and after photos for me to do this review. The first crew placed tape on my closet doors to prevent damage from the hose that sucked out the old insulation, very considerate, however after 4 days, the last crew didn't remove the tape and when I removed it, a large patch of the paint on the door came off too. The hose must be very powerful as one of my potlight was left dangling when after they left. The bathroom fan and ceiling fan somehow became disconnected during the process.

The 2nd day, the handyman installed the insulated pipes and sprayed the mold remediation. He was very polite and reconnected my bathroom fan and assured me that he would return or someone from the company would fix the ceiling fan.

The 3rd day, the crew was again polite and on time.

The 4th day, the final phase which was the blown insulation. The crew left a message in my hallways, foyer, closets and bedroom. There was a fine dust and cellulose insulation bits in those areas. One crew member said that there may be some fine dust that will be difficult to clean up. But there was quite a bit more than fine dust. I did leave my vacuum cleaner out for them to use, which they did. I think the crews doing the messy work should come prepared with vacuum or swiffer or equivalent equipment to clean up.

I read reviews from others saying the crews cleaned up after themselves, unfortunately I wasn't one of those customers.

They weren't the cheapest or expensive, but I expected better care for the price paid. Overall, the job to insulate etc was done very well and I noticed a big difference in my homes comfort. Every single worker was polite and on time, just left somewhat of a mess is my only criticism. Also some damage to my light fixtures and closet door.

Overall, I would still recommend them, I hope this review will help insta insulation with improving their services.

It's easy to say good things about a company when you're unequivocally happy with the work. It's harder to say good things when there's been a problem--but when it comes to Insta Insulation, I'm happy to say that they proved their worth in the way they resolved the issue I had. The spray foam job was very good (thanks James and Wael--apologies if I spelled that incorrectly) but no one asked me if I was keeping my cathedral ceiling open or closing it off. I was keeping it open. The installers assumed I was putting the top four feet behind drywall and sprayed liberally over the wood joists that the drywall would need to rest on. As soon as I called, Insta was all over the issue, sending a crew (Tom first, then Tom and Dave) to diligently scrape off the extra foam. It took a day and a half--and no one ever complained. Everyone I've dealt with, from the scheduler to the customer care person, has been lovely. I never felt forgotten or ignored--even though I could've been labelled one of "those customers." Thanks Insta! Not only are you the greenest option for spray foam available, but you take good care of your customers. When it comes time to spray my basement, I'll call you.

Had the team from Insta come out and quota a basement and attic work. Jason quoted the job was very knowledgeable and shared some good ideas for our renovations. Dave and team came in and did the work in the attic - super friendly and did great work and cleaned up after themselves. I took one star off as we did have an issue with some of the areas not getting insulated - that was a communication error, and not a reflection of the quality of work.

I had ice dams on part of my roof which resulted in water damage to the ceiling of my dining room.
I'm a retired Construction Supervisor, who moved here from Alberta. Having had to make a number of repairs to a poorly built house, I was stunned at the lack of knowledge, lack of workmanship, and the indifferent attitude of most of the trades around Hamilton. No wonder Mike Holmes makes so much money here.
The insulation companies who quoted, couldn't even be bothered to look into the attic.
Luckily I contacted Insta Insulation. The company President, who should have been relaxing in his office, climbed into the attic with me, on a blazing hot day to figure out what was wrong. We decided to cover the dining room attic area with foam, and then insulate the whole attic to about R65.
The next week, Scotty and his crew performed the work. They were great! They went beyond the call of duty, installed more insulation stops, cleaned up after themselves and were polite and knowledgeable.
It's been nearly 4 years since they did the work. Not one icecle, no further problems.
This is one company I'd stand guard for in the prison shower!!

My project was insulating a garage attic space with cellulose blown insulation to provide R50. It required the installation of morvents and batts at the eaves. The crew arrived right on time. They did a wonderful job including insulating and weatherstripping the wooden attic hatch. I am very pleased with the thoroughness of the work done.