Inline Fiberglass Ltd

We went through a reno from hell and had our 1st contractor install new windows and doors. Needless to say, they were terrible windows, installed poorly and were just bad quality. So we decided to replace them with new windows. We did a lot of research, met with over 5 different window companies and then got lucky to learn about Inline.

After my wife's friend heard about our experience, she recommended Inline and provided Bernard's phone number. Viv called Bernard and scheduled an appointment. Every interaction from the first meeting with Bernard, to the manufacturing plant tour, to ordering the windows/sliding door to installing could not have been a better experience.

The true customer experience comes when you run into an issue. We ordered windows with prairie grills but unfortunately when they showed up there was a mistake and one of the windows didn't have the grills. I was worried about what would happen so I called Bernard. He asked me to confirm which window was missed and told me he would have the replacement glass the next day for the installers to replace. I found it hard to believe but he assured me it would be taken care of with no questions at all. The next day when the installers came back they had the replacement glass and fixed everything.

You really find out all about a company when you run into an issue. I can honestly say that we could not be happier with how things turned out.

I would provide a reference for Inline and Bernard any day. When it stops raining, I'll take pictures and post them here for you to see the before and after...

Cheers,
Carlo

BTW, Bernard also recommended Mike for the install. We're really happy he did as Mike was a real honest man and did a great job.