Hometurf Lawn Care Service

Weed Control
7123 Fir Tree Dr Mississauga ON L5S 1G4
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Weed Control
Hometurf Lawn Care Service
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89%

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Reviews by rating (past 12 months)
Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Hometurf Lawn Care Service

Average customer rating:
9 10 (2774 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Seeding, pesticides

would give this company a 0 star however I'm not able to. My lawn, back and front, has never looked worse. I have many photos to support this claim. My neighbour, who has done not to his lawn, looks so much better. This company should be embarrassed to leave their signage on the lawn however I leave it there so that my neighbours don't make the same mistake by hiring this company. They have seeded the lawn, looks terrible. No change. Many dead areas. The back lawn was treated with their weed application and has completely burnt the lawn. It looked much better before. Again I have photos to show how terrible it looks. When I called customer service to cancel the subscription as I don't want to see the grass deteriorate further, they had no resolution or suggestion as to how to correct the problem. Customer service is absolutely rude! Customer service said there is no refund, however my lawn looks worse than before and we are only half way into the season. Also, trying to connect with this company is almost impossible... No one is willing

2 of 2 people found this review helpful.
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Company Response

Thanks for sharing your feedback with us. We’re sorry to hear of your less than satisfactory experience with us and we hope you will accept our sincerest apologies. Our clients are extremely important to us, and we would like nothing more than to make it up to you. We invite you to give us a call at 1-888-791-8873 or leave your contact details in a private message to discuss your experience further and come up with a solution.

Victor
Victor
1 review Toronto, ON
0/10

autorenew is not fair

I was selling my house and wanted lawn care to improve curb appeal.
Nowhere in any documentation that they send does it tell you that they auto renew.
I moved and then got a bill for work I never authorized. Apparently now I need a cancellation request for them to stop work there. Oh yeah and I still have the bill for it.

2 of 2 people found this review helpful.
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Company Response

Victor, we’re sorry that you are unhappy with the auto-renewal contract. In order to prioritize getting this situation resolved for you in a timely manner, please send us a note to feedback@hometurf.ca with a brief description of the issue and we will redirect this to our customer service manager who will reach out to solve the issue.

valcimmino
valcimmino
2 reviews Mississauga, ON
1/10

No improvement in 3 years

We have been a customer for 3 years and decided to cancel this year as we haven’t seen any improvements. When I originally registered with hometurf I let the employee know that we had a lot of weeds in our backyard and wondered if this service would be enough. They assured me that I would see significant improvement over a couple of years. Unfortunately, this has not been the case. We have also spent countless hours each year pulling weeds ourselves in addition to their service and still no difference. I have noticed after the weed control is applied it really only works on about 5% of the weeds in our yard. I am not sure if that is because their technicians are not thorough enough when spraying or just the effectiveness of the product. After 3 years of service I didn't expect to have a yard full of weeds, clovers and crab grass. We also saw no difference when they applied the fertilizer, aeration and over seeding if anything the yard looks worse. I contacted them before I canceled with my concerns and I never received a response. They also charged me about half the cost of the entire year's services for just the 2 treatments they applied this year when I decided to cancel. The only positive thing I have to say is that they showed up for each application.

3 of 3 people found this review helpful.
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Company Response

Hi Val, we responded to your review on Google as well. We would love the opportunity to make this up to you. We still encourage you to contact us at feedback@hometurf.ca with your customer number and a brief description of the issue and our web coordinator will direct the message to our senior leadership team for review.

Pat Crowe from Newmarket
Pat Crowe from Newmarket
3 reviews Newmarket, ON
10/10

Home Turf Lawn Care

I have been a customer for a few years now and am pleased with the improvement in my lawn since Home Care has been responsible for weeding and feeding it. They have been efficient and in the event that I was not satisfied (only once) they returned willingly and redid the application. I am happy to recommend their complete package as supplying everything a lawn needs for healthy growth.

0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your feedback with us! It means so much when our customers share their experiences. We’re thrilled we were able to meet and exceed your expectations, Pat!

Jerry Tolliosky
Jerry Tolliosky
1 review Vaughan, ON
10/10

Lawn Care

These guys tat Hometurf have quietly attended to my lawn, answered my questions and done a wonderful job. I would recommend them and I WILL use them again next year.
Jerry Tollinsky

0 of 1 people found this review helpful.
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Company Response

We are thrilled to have you as part of the Hometurf family, Jerry! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to seeing you soon!

Porch
Porch
2 reviews Barrie, ON
10/10

Lawn care

I have the best lawn I’ve had in years! It is thick and really green like it used to be. Even the bare spots look good now after applying some of the seeds we purchased. We’ve always taken care of the lawn ourselves, but we are going to stick with home turf for the great care thy have taken to bring our lawn back! I’m quite proud of the lawn, thanks everyone!

0 of 1 people found this review helpful.
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Company Response

Dear Porch, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Hometurf; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again!

Andreas in Chatham
Andreas in Chatham
1 review Whitby, ON
9/10

Rough start but great follow through

Although we had a few false starts with Hometurf due to weather and an employee issue, we've been extremely happy with their service over the past couple of visits. We'll certainly use them again in the future and wouldn't hesitate to recommend their service

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Company Response

We are thrilled to have you as part of the Hometurf family, Andreas! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to working with you again!

Justin
Justin
1 review Toronto, ON
1/10

Service Technicians Skip work on visits

I wish I knew about HomeStars before I contracted HomeTurf for this season. With apparently no response in weed control, I started wondering why. If the apply weed control, we should see some impact no?

Well, I was working by the backyard window on a scheduled visit day and noticed that no one had come. I reviewed my video cameras and found that the technician sprayed a very narrow patch on the front and left. WOW.

I emailed the company. NO RESPONSE. I have emailed before on other questions, NO RESPONSE.

I called, many times, finally getting someone. They were responsive and polite. They said they would reschedule treatment.

This is all good, but do they expect me to be checking every visit ? I'll have to as the there is no trust or reliability in this company.

3 of 3 people found this review helpful.
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Company Response

Justin, we’re very sorry that our services did not meet your expectations. We're glad you found our customer service representative polite and helpful when rescheduling your weed spray service. We pride ourselves on the quality of our applications and would like to investigate this matter internally. Please send a note to feedback@hometurf.ca with your customer number and a brief description of the issue and our web coordinator will direct the message to our senior leadership team for review. We value our customers’ opinions and would like to thank you for bringing this to our attention.

bcorreia
bcorreia
3 reviews Pickering, ON
0/10

LAWN CARE AND WEED KILLING

I HAD CONTRACTED MY WEED TO BE SPRAYED AND MY GRASS FERTILIZED, AEREATED AND SEEDED SO FAR I HAVE HAD ONE FERTILIZER AND ONE WEED SPRAY DONE.AND FROM LAST LAST YEAR I STILL HAVE MY AERATION AND SEEDING TO BE DONE. THEY USED TO BE GOOD THEY HAVE GOTTEN WORSE IN THE LAST TWO YEARS. I NEED A DOUBLE DOSE OF WEED SPRAYING AND WILL NOT RECOMMEND THEM TO ANYONE.

4 of 4 people found this review helpful.
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Company Response

We apologize for any confusion. We would be happy to complete a review of your service record to date and schedule any make-up applications as necessary. We encourage you to call our customer service team or e-mail us at feedback@hometurf.ca where we will be able to look into the specifics of your account; if needed, we will schedule a rush application. We can assure you that we are working as quickly as we can to service all of our customers while still maintaining the high standard of quality that has defined Hometurf for almost 35 years.

Fabek's
Fabek's
0 reviews Cambridge, ON
10/10

Positive experience

I am using Hometurf for the first time this season. My grass was in the very bad condition and my wife and I decided to use a professional help. After some research we decided to use Hometurf Lawn Care Service. We have chosen a Complete Program. So far we had 3 visits and 5 applications. I phoned a few times a customer service for some questions. Average waiting time is 10 minutes, what is acceptable. Customer service was very helpful, friendly and professional. Our grass is improving, we know it takes some time. We are satisfied with this service and we are confident our grass will be in great shape next spring.

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Company Response

Dear Fabek, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Hometurf and our Complete Program; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hometurf Lawn Care Service

At Hometurf Lawn Care, we have been treating the lawns of our loyal customers for over 30 years. As a family-owned and -operated business, we have grown by delivering lush, healthy, green lawns while using only the highest quality products applied by professional lawn care technicians. Let us help you make your lawn look its best this season!

Our season-long lawn care programs take the guess work out of which products to use and when. Applications are scheduled to be applied four to six weeks apart throughout the season for optimal turf care. We strive to ensure everything your lawn needs is included in our programs. No telemarketing or sales calls pushing unnecessary extras.

Our services include: lawn care programs, lawn maintenance programs, fertilizer, weed control, insect control, aeration, grass seeding, dethatching, top dressing, chinch bug control and grub control.

CATEGORIES
Weed Control and Lawn Maintenance
PRODUCTS
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
SERVICES
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
WEBSITE
http://www.hometurf.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheque, Visa, MasterCard, Online Banking
LICENSES
Ministry of Ontario Landscape Exterminator, Ministry of Ontario Pesticide Operator License
MEMBERSHIPS
Landscape Ontario, Professional Lawn Care Association of Ontario, CNLA, OIPMA, PLANET, PLCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No project too small
BONDED
Yes
PROJECT RATE
Varies based on property size.
WRITTEN CONTRACT
Yes
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