Hometurf Lawn Care Service

Lawn Maintenance
Mississauga ON L5S 1G4
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Lawn Maintenance
Hometurf Lawn Care Service
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86%

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Reviews for Hometurf Lawn Care Service

Average customer rating:
8.9 10 (3080 reviews)

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Sandro
Sandro
2 reviews Toronto, ON
10/10

Hometurf Lawn Care

Thank you Hometurf for saving my lawn. We now have grass growing in areas where we had no success prior to your service.

Approximate cost of services:
$450.00
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Company Response

We’re so pleased to hear you enjoyed the service you received from Hometurf,Sandro! It makes us very happy to hear about the positive impact we have on our clients’ lawns.

zahida
zahida
1 review Mississauga, ON
10/10

Love the company and results

I got late to engage them for one year but this year hired them. One starts to see results in just one application. Will definitely hire them again next year. Hopefully they will keep their quality service

Approximate cost of services:
$417.00
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Company Response

Thank you very much for such a great review,Zahida! It means the world to us when our customers share their positive experiences. We’re thrilled we were able to meet and exceed your expectations!

Mark in Scarborough
Mark in Scarborough
1 review Richmond Hill, ON
0/10

Impossible to cancel

Watch out for this company as you can't cancel their service. I did not renew my yearly service and they still show up without calling or confirming an appointment. Then they charge you for a one time fee that is almost the same as a full year of service. It's impossible to cancel their services. Very unprofessional.

Approximate cost of services:
$600.00
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Company Response

We’re very sorry that your experience did not match your expectations, Mark. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.

Pierre
Pierre
1 review Pickering, ON
10/10

Lawn Care Done Right!

Well managed company, communiation is superior and my lawn is all better for it. Their treatments/applications really make a difference!

Approximate cost of services:
$940.00
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Company Response

Pierre, thank you for the wonderful review and for taking the time to share your experience with us! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Ronny in Wasaga Beach
Ronny in Wasaga Beach
0 reviews Vaughan, ON
10/10

Lawncare

The technicians are always courteous, informed and respectful of my property and lawn. I highly recommend this company.

Approximate cost of services:
$400.00
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Company Response

Ronny, thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

Private User
Private User
Private User reviews Oakville, ON
1/10

APPLICATION PROCESS IS QUESTIONABLE

We have been having our lawn serviced for years by other companies. We thought we would try Hometurf. Big mistake! So far 2 out of the 3 applications have poor. The application process is rushed, and the last service we had they did not even over seed the front lawn as noted. I watched the liquid aeration and was so shocked to see how it was applied - uneven - didn't even walk the property. We will not be using this company ever again. We now have clover and weeds growing on our front lawn and have never had this before!

Approximate cost of services:
$400.00
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Company Response

We’re very sorry to hear that you did not enjoy your experience with Hometurf. We would love to fix this problem and talk to you about how we can improve. Please feel free to leave your contact details in a private message and we will contact you to discuss the situation ASAP.

Private User
Private User
Private User reviews Toronto, ON
10/10

Lawn fertilizing

Excellent service throughout the season. They always call a day or two prior to any work being done so there are never any surprise visits. Our lawn has never looked better!

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the wonderful review and for taking the time to share your experience with us! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Stewart in North york
Stewart in North york
8 reviews Toronto, ON
10/10

Lawncate

I have been using this company for lawncare for many years. Each year they seem to get better than the year before. I must say they do listen and look after there clients.

Approximate cost of services:
$300.00
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Company Response

Stewart, we’re very happy to hear about the amazing experience you had with Hometurf! We love hearing how we exceeded your expectations; it means the world to us! Thank you!

Private User
Private User
Private User reviews Toronto, ON
0/10

Buyer beware!!!

I recently signed up for, The Complete Program - $334.04 for this season (2023). We used Hometurf in past and hoped they improved.
After the first application, we had the same feelings we did the last time. The service person spent a few mins performing their task and off they went. Although we communicated this, there was no follow up.
It seemed like there was more product on my driveway, walkways and flower bed than on my lawn. We decided to give them one more chance in hopes the next service call would make us feel like we were getting value.
Unfortunately, the follow up visit was the same.
So, I called in and asked to cancel. The rep apologized and offered to come out again but i explained we feel we were more than fair. I asked for a refund, and she said the company does not issue refunds. I asked to speak to a manager who said the same.
I asked the manager where on the Hometurf website does it say that Hometurf does not offer refunds? She said it doesnt but, on the communication confirming your order (which is sent after the fact), it apparently does.
Disappointed, I asked them to simply release the balance. She said the company does not release balances. She said we would be charged a $20 admin fee for cancelling and $189.85 bal. would stay on my dormant account.
Why would a company take money they didnt earn? She said transfer it to a friend or family member. Really? If I wasnt happy with your service, why would I recommend them to someone else?
How does a company with these hidden policies achieve awards like, Consumer Choice Awards 2023, Home Stars Best Of Award Winner 2023, Top Choice Award and boast about having a A+ rating on the BBB (which, at the time of this submission reads A-)?
More importantly, how does a company keep money they didnt earn and think its ok to do so?
Why not do the right thing and refund MY money? Circle back with the team and discuss how the company can improve these issues to avoid situations like this in future?

Approximate cost of services:
$334.04
2 of 2 people found this review helpful.
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Company Response

We’re very sorry that your experience did not match your expectations. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.

jeffhop_rn
jeffhop_rn
4 reviews Burlington, ON
10/10

Reliable and great lawn results

Full season deluxe package with aeration. We are extremely satisfied repeat customers year after year.

Approximate cost of services:
$500.00
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Company Response

Jeff, we’re very happy to hear about the amazing experience you had with Hometurf! We love hearing how we exceeded your expectations; it means the world to us! Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hometurf Lawn Care Service

At Hometurf Lawn Care, we have been treating the lawns of our loyal customers for over 30 years. As a family-owned and -operated business, we have grown by delivering lush, healthy, green lawns while using only the highest quality products applied by professional lawn care technicians. Let us help you make your lawn look its best this season!

Our season-long lawn care programs take the guess work out of which products to use and when. Applications are scheduled to be applied four to six weeks apart throughout the season for optimal turf care. We strive to ensure everything your lawn needs is included in our programs. No telemarketing or sales calls pushing unnecessary extras.

Our services include: lawn care programs, lawn maintenance programs, fertilizer, weed control, insect control, aeration, grass seeding, dethatching, top dressing, chinch bug control and grub control.

CATEGORIES
Weed Control and Lawn Maintenance
PRODUCTS
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
SERVICES
Lawn Care Programs, Fertilizer, Weed Control, Insect Control, Aeration, Grass Seeding, Dethatching, Top Dressing
WEBSITE
https://www.hometurf.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheque, Visa, MasterCard, Online Banking
LICENSES
Ministry of Ontario Landscape Exterminator, Ministry of Ontario Pesticide Operator License
MEMBERSHIPS
Landscape Ontario, Professional Lawn Care Association of Ontario, CNLA, OIPMA, PLANET, PLCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No project too small
BONDED
Yes
PROJECT RATE
Varies based on property size.
WRITTEN CONTRACT
Yes
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