I learned this year what an "auto-renew" agreement is. Note that when you sign-up for Hometurf you are entering into a contract (without any binding documentation) to secure their services forever until you cancel.
I believe 2017 was my first year with Hometurf. Before this year I would have given this company 8/10. The treatment program kept our lawn in good shape for several seasons and weed control was quite good. I would call each year in March to take advantage of an early discount offer and pre-pay for the year ahead. In my view, this is a how you order any service for your property.
When March 2020 arrived and COVID hit, I had to move out of town for work. Lawn care was the last thing on my mind and I did not call to order service for 2020. I came home a few times over the summer & fall and in late September I opened a letter from HomeTurf that informed me I was past due the payment for 2020. It seems they had serviced my lawn all season, despite the fact I did not call to order. I called their office in early November to discuss and resolve the issue. After a few calls & speaking with their employees I offered to pay the early bird fee for 2020 season, since they had serviced my lawn all year after all. I thought this was VERY fair however a supervisor had a different point of view : either pay up the full regular fee or they would send my bill to COLLECTIONS! She was so rude and stated at length that by signing up for HomeTurf I had obligated myself to an AUTO-RENEW agreement and was responsible for charges every season until I opted-out and cancelled. She also did not believe it possible that I could be unaware HomeTurf had been providing service all summer. In the end, collecting an extra $60 (the difference between early bird and regular fee) was more important than reaching agreement with me, after which I would likely sign-up again the following year. I would never do so now.
AVOID this company. You can get good lawn care from many places who value their customers.
- Company Response
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