Protection Plus

Alarm Systems
1540 Lodestar Road, Units 10 & 11 Toronto ON M3J 3C1
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Alarm Systems
Protection Plus
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97%

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Best of 2020 winner 8 timesBest of 2020winner 8 times
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Reviews for Protection Plus

Average customer rating:
9.9 10 (735 reviews)

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Porsha
Porsha
8 reviews Toronto, ON
10/10

Quick and Professional Service

We had a side gate to our backyard that was broken into at some point over the years and no longer stayed closed.

Protection Plus was able to quickly provide a quote to upgrade and replace the lock on the gate to re-secure the area.

The service was great and took less than an hour to remove the old lock and replace it with the new. Totally satisfied with this service. thank you!

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Company Response

Thanks, Porsha. Glad to be able to help out.

Terry - Markham
Terry - Markham
8 reviews Markham, ON
10/10

Alarm service switchover

I called Protection Plus based on the positive reviews on HomeStars to do a switch over from ADT after giving them 2 chances to match an offer a friend had received last year to upgrade the hardware that was about 10 years old so it would be GSM enabled (wireless) and not require a landline like the older technology. ADT's best offer? Agree to a new 3 year contract at $40 per month (yes, more than what I was already paying) to get a "free" hardware upgrade. No deal.

I was connected to Brian at Protection Plus and advised my existing alarm system was considered a workhorse. It didn't need replacing. To make it a wireless system so that it could be armed/disarmed by a smartphone, I had to buy the box (transmitter) for $199. The savings from getting 6 months free monitoring by paying for 6 months helped to offset this cost. It is about $28 a month for basic monitoring and add $4 for the GSM monitoring. This monthly rate is competitive and in line with other alarm service companies.

Overall, the takeover went as described with a minor hiccup. The installer took the necessary precautions with COVID, and even brought an extra pair of indoor shoes to wear while working in our home. The entire team at Protection Plus was very courteous, polite and great to deal.

If you are considering a switchover, there are two things that you as a homeowner need to do before the actual date of the takeover to avoid potential unexpected costs:

1. Ensure you have the master code for your alarm. Without this code, the installer cannot complete the switchover. I was tied up on conference calls working at home, and did not have time to try and get the code from ADT. So the options were to either replace the board for an additional charge, or reschedule. I opted to replace the board because there was no guarantee ADT would provide the master code and I preferred not to reschedule.

2. Remember to call your existing alarm monitoring company to cancel your service as soon as you have a confirmed switch over appointment scheduled. If not, you could end up paying for an extra month's fee as generally speaking, 30 days notice must be provided to cancel. This is because only the homeowner has the authorization to cancel the existing service.

Update:
I am upgrading my review from an 8 to a 10 as Protection Plus promptly refunded me for the cost to replace the control panel. This was completely unexpected as it was my decision to pay the additional cost rather than have to reschedule the takeover for another day. This is a testament to why Protection Plus has so many positive reviews.

Review has 1 previous version
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Company Response

Thanks for your business Tony. Stay safe.

Michelle from Toronto
Michelle from Toronto
6 reviews Toronto, ON
10/10

Security Cameras

Amazing company and service team! If I could, I would have given this company a 20/10 because they really went above and beyond.

I got 4 IP (exterior) cameras installed around my property but it was not an easy task to install. One of the cameras was installed in my detached garage, which made things more complicated because they could not do direct wiring from my house. However, they found a solution to everything. They were able to install my garage camera via WAP and a POE switch, in other words through my internet connection. All my 4 cameras are connected to an NVR box, and I can also see the cameras through my phone and laptop. The install was very clean and carefully installed.

In terms of the service, what an amazing team! My neighbour had used this company for his residential building and was very pleased with the service. They were punctual, professional, and they truly provide customer service.

A huge "THANK YOU" to Ciaran and Jason who did a fantastic job installing everything. Super patient and professional with all my questions and glitches. They did not leave until they made sure everything was properly installed, and I was happy and comfortable with the system. This duo was truly amazing, they did not rush this project and they took their time going through everything with me. I'd also like to point out that Ciaran and Jason were always friendly, smiling, and genuinely cared. I also had a chance to chat with them when they were installing, and they shared that they love working at Protection Plus because this company treats them really well. This is truly reflective in their work and professionalism. We had some "techy" issues which would have frustrated the heck of me...but they were calm, always friendly, and extremely professional in troubleshooting.

I'll definitely contact Protection Plus for any additional security needs I may have in the future. You can count on them to do the job right! (And if they do come back, I hope Ciaran and Jason come back - the fantastic duo!)

1 of 1 people found this review helpful.
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Company Response

20 out of 10! Wow, that deserves 2 Thank Yous. Thank You, Thank You and a bonus THANK YOU. We are happy you had a wonderful experience working with our team.
All the best. Allan Baum President Protection Plus

cfpersaud in Mississauga
cfpersaud in Mississauga
0 reviews Mississauga, ON
10/10

Installation of locks

Protection Plus installed two (2) locks at our home yesterday, I have no hesitation in recommending this Company and in particular, John, who was skillful, professional, knowledgeable and timely.

We could not ask for better service and would certainly use their services again.

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Kathy
Kathy
7 reviews Toronto, ON
10/10

Home Security System

We have been Protection Plus clients since 2015 and continue to be so impressed with the exceptional and highly professional and personable services we consistently receive as well as the quality of its products. In August 2020, we enhanced our home security system to include a video door intercom and video camera surveillance system. The product knowledge, technical expertise and integrity of the Protection Plus team (Brian [project manager] and Joe and Ciaran [installation team]) are unsurpassed. Work was completed efficiently and seamlessly with great care taken inside and outside our home. Protection Plus's commitment to quality and service excellence are the key to its competitive advantage in the home security sector and it will continue to be our "go-to-company" for all property protection and security needs.

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Company Response

Glad to be able to help out! All the best and stay safe.

Private User
Private User
Private User reviews Toronto, ON
10/10

Locksmith and security system

I have used their services for a few projects and I am going to use them for my next project. Very happy with the sales team and the installers. We had the Ialarm installed as well as high security locks.

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Company Response

Thank you for your continued patronage.

shai.salazar in Торонто
shai.salazar in Торонто
0 reviews Whitchurch Stouffville, ON
10/10

Great Service

I am very pleased with the service provided by Protection Plus. John was professional, very courteous, and responsive. He did a great job and did it so quickly. Thank you very much. I highly recommend the company.

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Company Response

Thank you for the recommendation.

mackerachers in PETERBOROUGH
mackerachers in PETERBOROUGH
0 reviews Pickering, ON
10/10

Replace dead bolt lock

Arrived on time. Very efficient work. Also tightened up door handle and lubricated where required. Very pleasant locksmith and we are extremely pleased with his work. Would highly recommend.

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Company Response

Thanks for the recommendation! Happy you had a good experience with our team at Protection Plus.

10/10

Lock & Handle Replacement

Replaced our outside door locks and handles. We wanted more substantial locks (commercial grade) that you can’t get at big box stores. They did a great job, very professional on time and just a nice bunch of people to do business with. I would highly recommend them.

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Company Response

Thanks for the review!

Private User
Private User
Private User reviews Pickering, ON
10/10

security film and door safety reinforcement

Very professional company, fair pricing and the work was done to my satisfaction. The locksmith even fixed something on my door that wasn't part of the job.

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Company Response

Thanks for the review. Glad to be able to help out. All the best.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Protection Plus

Since 1994, over 20,000 Canadian home and business owners have chosen PROTECTION PLUS® to provide them with customized, integrated security solutions. PROTECTION PLUS® is Canada's Premier Authorized Honeywell Security Dealer and Resideo. Other premium brands we use include MUL-T-LOCK, MEDECO, ALARM-i, Madeco Security Film, Openpath Access Control and more. We are one of a select few companies in Canada that are U.L.C. listed for Commercial Alarm Installations.

PROTECTION PLUS® provides customers with professionally designed, installed and serviced residential and commercial security solutions.
Our Residential and Commercial services include;
Alarm Systems / Video Alarm Verification / Locksmith / High-Security Locks / Door & Window Reinforcements / Safes /
Security Camera Systems / Standard and Video Intercoms/ Access Control / Security Bars and Gates / Security Window Film / Remote Services / Smart Monitoring / Fire and Life Safety Protection / Monitoring Service / Automatic Door Openers / Police and Private Guard Response/
Mobile Medical Alert Systems and more...

Ask about us creating a customized security solution that fits your unique requirements and your budget.

Call 1-855-365-PLUS (7587) and speak with one of our Security Experts and set up a no-obligation SECURITY AUDIT of your home or business today!

CATEGORIES
Alarm Systems and Locks & Locksmiths
PRODUCTS
Our Residential and Commercial security solution offerings include: Alarm Systems / Video Alarm Verification / Locks / Safes / Security Camera Systems / Standard & Video Intercoms / Entry Systems / Access Control / Security Bars and Gates / Security Window Film / Physical Security Hardware / Automatic Door Openers / Commercial Fire Detection Systems / Fire and Life Safety Protection / Smart Monitoring equipment and more ....
SERVICES
Monitoring Service / Video Alarm Verification / Locksmith and Keying Services / Remote Services / Custom Cabling / Police and Private Guard Response and more... We also offer no-obligation customized, residential and commercial security audits.
BRANDS
PROTECTION PLUS® Honeywell Security Systems Honeywell Security Cameras Honeywell Home' Resideo ALARM-i MUl-T-Lock Medeco Madeco Window Film Openpath Access Control
STYLES
Security solutions custom designed to your unique needs and budget
SPECIALITIES
We specialize in residential and commercial security solutions.
WEBSITE
http://www.protectionplus.ca/
YEAR ESTABLISHED
25
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
All major credit cards and by cheque
MEMBERSHIPS
CANASA, CFIB, BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
ULC, CANASA, TAOL,
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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