During a cold snap last week, my front door deadbolt seized and my family was unable to enter or leave our home. After attempting to be a "handy man" and taking the plate cover off, I realized I was out of my depth. That's when I asked Homestars to recommend the top locksmiths in my area. Almost immediately, John from Protection Plus called me, asked me the situation, gave a best/worst case scenario quote range over the phone and said he could be at my home withing 20 minutes.
When he arrived, John was professional, friendly, knowledgeable and bang-on with his assessment of our lock. It was fixed at the lower end of his initial estimated cost scale (after I had been told over the phone by a couple of other "pro" locksmiths that the deadbolt was a write-off and would cost much more to replace).
John and his assistant were pros all the way and honest about the work that was needed, along with providing helpful tips about maintenance for future reference. And a great warranty on the work done too, should anything happen to the lock in the next while.
All in all, John and the Protection Plus team showed what customer service is when done the right way. My family is grateful for their expertise. I HIGHLY recommend them if ever you have locksmithing or home security needs. Nice work, fellas! Thanks again.