Hoerner Heating & Plumbing and Drains

868 Broadview Ave Toronto ON M4K 2R1
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rachel.e.doerksen in Toronto
rachel.e.doerksen in Toronto
0 reviews Toronto, ON

Broken Water Heater

Can not recommend these guys enough! From start to finish they helped us out in a pinch after our water heater broke and flooded our basement. We initially worked with them to try and schedule an urgent visit and they were very honest about their schedule that but also said they would try to move things around and get back to us. Within thirty minutes they called back to say they were able to help us out same day and replaced our water heater within a few hours after the initial call. Everyone we talked to was very kind and helpful, and genuinely sympathized for how cruddy and broken water heater can be, especially when it floods your basement. They answered every question and even provided tips on how to maintain the life of our new water heater and how to avoid a similar situation in the future. Bonus, they also helped fix a drain blockage that our general contractor missed when we initially did renovations at no charge (thanks Derek for that!)

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Company Response

Sorry I just had an opportunity to respond to your review. Clients like you make doing our work such a joy. It is so amazing that you noticed during a frustrating situation the service of our company. I cannot tell you what a difference it makes to read a review like this which acknowledges the details we work so hard to implement. Our company strives most of all to ensure communication and that we prioritize the emergencies. You have done such a great job in describing what we are trying to achieve every day. Thank you so much for such a thoughtful review. We hope you choose Hoerner in the future. Thanks so much Tracey