Hoerner Heating & Plumbing

We bought a new house but it did not have a gas line to the stove area. We bought a gas stove for a deal on Kijiji, and it sat in the family room while we awaited getting a gas hookup. I identified a local independent plumber/gasfitter with good reviews here and elsewhere, and he came by to assess, and subsequently sent me an estimate. I confirmed the project with him, whence he said he would come by the following week. Two weeks went by and he never showed up, called, texted, nothing.

I found Hoerner with a similar search, and they booked me for a visit that week. I told the woman in the office that I was available for cancellation squeeze-in since I work from home. That worked out well, as they called last-minute to come the day before. Clare was friendly and knowledgeable and went around the house identifying the other gas appliances and calculating their load on the gas supply. I had the estimate in my email within minutes of her leaving. I called to book the job, and was fortunate, as they used what was originally my estimate timeslot to come back the next day and do the work.

We are delighted with our new stove. When Clare was here I was working in the basement, and actually thought she had left when I heard her footsteps in the family room. I came upstairs to find her laying on the floor in front of the gas fireplace - which we had never figured out how to operate. She lit the pilot light for us and showed us how to control it with the thermostat. I had not even asked her for this favour and was very pleased for her help and impressed with her initiative.