Hoerner Heating & Plumbing

If you are planning on replacing your boiler, be sure to get quotes from a number of reputable suppliers. Hoerner quoted me $20,000(!!!!) to replace my Viessmann boiler while L**rds quoted $9500 to install the EXACT SAME BOILER. A savings of over $10,000 for the same job!
What lead to me replacing my boiler was an $800 repair done by Hoerner that broke down every week for the following three weeks. When L**rd looked at the repair, they told me Hoerner had replaced the wrong part.
NEVER EVER CALL HOERNER IF YOU HAVE BOILER PROBLEMS!!

From start to finish, Hoerner provided excellent and professional service. I was helped on the phone by Kim and Robyn. When they had to reschedule my appointment because they had to respond to real emergencies with burst pipes, they waived the dispatch fee. Then 2 plumbers came to my house. Yes 2 ;-). Mario and Cameron. I knew there would be a problem with fixing my hose bib and I was right. Mario quickly determined that the pipe for the hose bib is buried behind drywall. And the stem in the hose bib is old and there is no replacement part. I was feeling desperate until Cameron came up with a solution. Mario and Cameron quickly installed the solution, and tested to make sure there are no leaks anywhere. My hose bib is now back into action. I really appreciate Mario and Cameron's attention to details, creative thinking, and professionalism. Both of them would take the time to explain what they are doing, show me what they have done, and tested everything before they left. This is the second time I have used Hoerner, and they are consistent in providing reliable service. I will definitely continue to use them for my plumbing and HVAC needs.

I have used Hoerner Plumbing twice in 2019, and in both instances, I was pleased with the work. On the first occasion, faucets were changed in both bathrooms. Recently, they came to resolve a leak on the outside faucet so that my hose could be removed for the winter. The issue didn't get resolved on the first visit, but Mario and Matt did some research and were able to come up with a solution, without having to cut a hole in the basement wall. Special thanks to both. It is a relief and a pleasure to deal with a company who answers the phone and makes appointments efficiently.

The team was very professional, worked quickly and solved the problem which has plagued us for years!

Zahir arrived on time and was very knowledgeable and very polite. He was in and out very fast and explained what needed to be done.
I highly recommend Hoerner Plumbing.
I will use them again for sure.
Thank you Zahir. You were Awesome!!!

My shower has slowly been losing its power when the hot water is turned on. Zahir arrived promptly at 8:30 a.m. and diagnosed the issue, saying that, given what I told him, the problem was likely the cartridge. He cautioned that this was only a 60% likelihood. He then gave me my options. He was courteous, very efficient and explained the problem in detail that I, a non-plumber, could understand. I hope to have him back when we go forward with the repairs.

We have a fairly complex Viessman boiler that has been serviced by Claire and Derek for the past few years now and I have found them both to be highly skilled, friendly and efficient. We had an issue with our recent service due to an honest mistake and after I contacted Hoerner Tracey promptly got back to me to rectify the situation in a very fair manner. So I am very impressed with the service that both the office and Technicians at Hoerner provide. Highly recommended!

They have a great web quote page where you can send pictures and a description of the problem which I joyfully employed.

I then called and spoke to Kim who was very friendly and professional but was not a plumber. She booked Mario to visit to diagnose the problem later that day at 1pm. (I told her I had to leave by 2:30 pm; she said let's go for it.) So far excellent!

Mario (very junior with broken english) did not arrive until 2:15 and told me he would send me a quote afterwards to diagnose the problem then charged me $60 for the 15 minute visit - OK I suppose. Later that day I got a quote for $600 to what likely could be done in 2 hours max.

I opened the drywall myself and found the leak and sent more pictures. Next day I called and I got Tracey who (said she was an owner) was very short with me and said she would have a look at what I had sent.

A DAY AND HALF LATER, she emails me to say it is heating season and can't do the job but offers the name of another plumber.

Unimpressed! Would not recommend!

Follow up the next day:

Tracey refunded my money. I respect them for that! Stuff happens. Hopefully things will go better in the future. Good luck!

All employees at Hoerner have been absolutely fantastic—office staff/admin are very pleasant and send out helpful reminders the day before, the day of and the technicians always call when en route. Claire is a ‘rock star’ heating/plumbing/gas technician. She is knowledgeable, thoughtful, polite and detail-oriented. We had a very old and heavy hot water rad removed with great care by Claire and her team. Claire also returned to service our boiler and again to fix missing valves. The business has been doing things right for over 40 years — father handed to son who continues to provide outstanding service.

The staff are friendly and very well educated on what is happening and needed for repair!

The communication from the staff and office was exceptional.

The work was completed in a timely fashion and area cleaned up!