Hoerner Heating & Plumbing

Plumbing
Toronto ON M4K 2R1
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Hoerner Heating & Plumbing
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96%

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Reviews for Hoerner Heating & Plumbing

Average customer rating:
9.8 10 (739 reviews)

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Kia in Toronto
Kia in Toronto
7 reviews Toronto, ON
0/10

Quote for radiator valve replacement + fix furnace noise and relief valve leak

I requested a quote to replace 3 radiator valves and corroded pipes, and to fix the furnace (noise + relief valve leaking too much).

Hoerner told me I had to pay for someone to come provide me with a quote. I was told at the very least they would be able to provide me with a description of the problem, what I need done and a quote.

I was charged for the visit, then two young, in-experienced guys came, couldn't answer any of my questions, went back to the office and I was sent a quote for $10,230.84 to replace all 11 radiator control valves and bleeders. For the furnace they quoted me for a circulator pump (which I didn't need but that was the only part that I asked about - in other words, they quoted me on work that I asked about, not what I needed).

I was so furious!! I should have gotten my money back for the visit as they didn't even do what they said they were going to do for that. I just ignored it all and went to reputable firms. I ended up getting what I needed done for $3k.

It's outrageous how they charge for a visit and don't even provide the customer with the correct diagnostic or direction.

Approximate cost of services:
$100.00
2 of 4 people found this review helpful.
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Company Response

Thank you for your feedback. Sorry we are unable to locate your contact information. However we are happy to discuss your concerns. Please contact the office 416 463 2573. We are sorry we do not comment on other companies pricing since we know nothing about how they run their company.
Thank you
Stay safe stay well
Best Wishes
Tracey

Private User
Private User
Private User reviews Toronto, ON
10/10

Main house drain replacement

Had Horner in to check on my house drain since there were problems flushing the toilet and clogged sink. Got an immediate reply to my email message requesting service and arrangements made to quickly come to my place to diagnose the problem.

Very professional interaction prior to the technicians arrival. Got notices reminding me of the appointment date/time, names of the technicians, their bios and pictures.

The service was outstanding. They diagnose the problem as a clogged/damage segment of the main drainage pipe in need of replacement. The job got done in a timely fashion and when they finished the dug out front lawn looked like before.

Would highly recommend this company and certain to continue using them for any plumbing related issues.

Thanks guys for a fantastic job.

Approximate cost of services:
$4,800.00
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Company Response

Thank you - We are so fortunate to have clients like you. Thank you so much for such an inclusive and detailed review. Our online presence is so valuable. Our intention always is to carry out our 5 pledges and to stay on point with the job and with constant communication. During these challenging times - Hoerner is working very hard to provide contactfree service along with communication. Thank you so so much for taking the time to write this informative review we truly appreciate it. Best wishes Tracey

maria.milanetti in Toronto
maria.milanetti in Toronto
1 review Toronto, ON
10/10

Clay pipe replacement and sump pump addition.

Andrew, Tracey and their staff and Lee hands on, communicate well and provide excellent service!!

Approximate cost of services:
$16,000.00
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Company Response

Maria I just want to tell you what a pleasure it is working for you. I really appreciate the opportunity. I will share with the staff your lovely review. It is always so rewarding to receive such positive feedback. Thank you for the opportunity and we hope we can be of service in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Tankless hot water heater

Everything was well organized from the quote to the installation. We are very pleased with the work.

Approximate cost of services:
$5,000.00
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Company Response

Hoerner is so pleased that your experience went well. Our intention is to offer the best experience possible. Thanks so much for taking the time to write this review. Stay well stay safe. Best wishes Tracey

Private User
Private User
Private User reviews Toronto, ON
10/10

Fixed NTI Tankless Water Heater/Boiler Combo no hot water issue

Late midnight, the house lost hot water and produced a LOC-1 code. Researched online and found Hoerner to be a reputable company with the right experience to investigate the issue. Although it was during COVID-19 pandemic restrictions, the technicians followed protocols and worked to assess the situation and spent their time in resolving the issue. I've had hot water since their fix, and have not had any further issues. Thank you for your prompt service, knowledge and help!

Approximate cost of services:
$630.00
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Company Response

Thank you so much for taking the time to write this review. Our technicians are working so hard during covid to provide great service. We are implementing contact free service and ensuring techs are wearing masks, gloves and shoecovers. We really appreciate feedback and we will for sure share it with the technicians.
Thanks
Tracey

Private User
Private User
2 reviews Toronto, ON
10/10

Leaking cold water pipe.

Very impressed with Hoerner. I called on a Friday afternoon about a leaking pipe in the basement and explained that because of COVID19 we now have 7 family members living here including 3 very young children. They made the extra effort to find a technician who could come out on short notice. The technician, Matt was very professional and did a skilled job correcting the situation at a fair price. Have already recommended them to others.

Approximate cost of services:
$200.00
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Company Response

You are so kind to share this review with our company. The technicians are working very hard during these difficult times to keep everyone safe. You have no idea how a kind review means to them and our company. Thank you so much. Stay safe ..Stay well...and remember this too shall pass..Best wishes Tracey

Richard
Richard
5 reviews Toronto, ON
10/10

Two Great Jobs

I had two jobs done within a two-week period.

First, Stephen and his colleague did a great job in unclogging my bathroom sink.

Two weeks later, Stephen returned to install a new shower. He worked quickly and efficiently and had the job done in a couple of hours.

I appreciated the great communication from Robyn at the office who provided product suggestions and receipts. I also really appreciated the online advance notifications as to when the technicians would be arriving.

This was my first time using Hoerner, but from now on, they will be my "go to" plumber for any future work.

Approximate cost of services:
$1,300.00
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Company Response

Richard, Hoerner is very happy to be your go-to plumber. We are currently working contactless free to protect our technicians and clients. Providing product suggestions prior to arriving to avoid duplicate trips into the home. Please call us for any plumbing, hydronic heating, air conditioning, or drain issues you may have in the future. Thanks for taking the time to write this detailed review. Regards, Tracey Hoerner.

LandlordToronto in Toronto
LandlordToronto in Toronto
1 review Toronto, ON
10/10

Hot water tank repair

Hi Tracey, I heard from Derek who said he thought the issue would be resolved by this afternoon. I just wanted to say that this has been the most professional, pleasant plumbing problem I have had to deal with. Thank you so much for your help in what I know are unusual circumstances. So appreciated and I look forward to the next time I get to deal with you and your terrific team! Happy Easter weekend.

Approximate cost of services:
$500.00
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Company Response

So glad to hear that you received professional service. We appreciate our clients being so understanding and cooperating with us under these extremely unusual circumstances. I thank you so much for doing this review under these stressful times. Be well stay safe. Best wishes Tracey

Dobrila in Milton
Dobrila in Milton
0 reviews Toronto, ON
10/10

Building drain trap replacement

Hoerner staff acted very quickly and fixed the drain blockage we had. Very efficient. I love how they sent emails with photo of technicians and their short bio. I would highly recommend Hoerner Heating & Plumbing and Drains.

Approximate cost of services:
$4,000.00
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Company Response

Hello- we thank you so much for taking the time out of your busy day during this very stressful time to write this review. I am so pleased to share positive reviews with the technicians. We are so fortunate to have wonderful clients like yourself to work with. We are glad we were able to work quickly. Our software is able to share the technician's bio and photo and during the contact-free times, it can be very helpful. Be well Be safe and remember this too shall pass. Best wishes Tracey

H. Kirkconnell in Toronto
H. Kirkconnell in Toronto
5 reviews Toronto, ON
10/10

Boiler System Repair

We are long time clients of Hoerner (20+ years). There were unusual noises coming from the boiler which were vibrating throughout the house. Tried dealing with it myself (turning off and on the boiler). Called Hoerner and talked with Andrew. The next day the guys came and did a great job diagnosing and fixing the problem. Two small stones were in the circulating pump. Who knew?

We continue to be very satisfied clients of Hoerner. It is a comfort to know that they are there and can be relied upon to help with any of the heating and plumbing problems we face in this very old house of ours. Thank you!

Approximate cost of services:
$450.00
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Company Response

Thank you so much for allowing Hoerner to be your service hydronic heating technician for 20 plus years. You are such an amazing client. Always ensuring that we understand the issue really well before dispatching the call. Always being patient with us to ensure that all your problems get fixed. We truly appreciate your loyalty but mostly when the phone rings and we see it is you we look forward to taking your call. Thank you so much once again for you business and we hope that you continue to choose Hoerner in the future. Best wishes Tracey

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing

Hoerner Heating & Plumbing is a locally-owned and family-operated business specializing in Plumbing, Hydronic heating, Drains, and Heat pumps (Air conditioning).
Plumbing is your go to service provider for all your plumbing needs.
Our expert team understands the importance of plumbing, heating, air conditioning, and drains.
Our team is equipped with the knowledge to determine the best solution for your specific needs.
We are trained professionals that excel in installing and maintaining hydronic heating systems, drains, plumbing, and heat pumps(air conditioning) offering you optimal comfort and energy efficiency.
Understanding the importance of plumbing, hydronic heating, drains, and heat pumps (Air conditioning), we can provide expert knowledge on how the system works.
Count on us for top quality service in reliable hydronic heating that delivers exceptional warm-throughout your home.

We are a fully insured and licensed plumbing and heating company.

Hoerner Heating & Plumbing
At Hoerner, there is an operator on Duty 24/7, so you will always speak with a live customer service person to communicate any of your issues with frozen pipe repairs, sump pump repairs, toilet repairs, faucet repair, drain repair, and any other emergencies.
At Hoerner, the technician provides an upfront price option or options at your home before the work begins for work such as water heater install, heat pump/air conditioning install, drain install, and repipe install before they begin.
At Hoerner, our trucks are well-stocked with plumbing and heating parts, often we can do it all with just one service call for a boiler repairs, water heater repairs, and radiator repairs.
When Hoerner visits your home, we clean up after all our work like we were never there. Drain digs and Boiler installs require extensive clean up.

Why we value the work we perform.
Service and installation create a valuable role in increasing the value of the homes. The performance of all the equipment, and fixtures in the home creates a better quality of life.

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING INSTALLATION Toilet Install Faucets Install Premium faucets install Tankless water heaters install. Sewage ejectors install Sump pump install Hydronic Heating Install WATER HEATER INSTALL Tankless water heater install Tank water heater install Heat pump water heater install HYDRONIC HEATING INSTALLS Install & service high-efficiency boilers for your home install Boiler install Radiant floor heating systems install Radiators Install. BOILER REPLACE OIL BOILERS DRAINS INSTALL New Drain pipes install Camera inspection drain install Mainline backwater Install Sink drain install
SERVICES
PLUMBING REPAIR Toilet repair Faucet Repair Premium faucets repair Tankless water heaters repair Install Sewage ejectors Install sump pump. HYDRONIC HEATING Tankless Water Heater repair High-efficiency boiler repair Mid-efficiency Boiler repair Radiant floor heating repair. Radiator repair WATER HEATER REPAIR Tankless water heater repair tank water heater repair DRAIN REPAIR Clogged and blocked pipes and drains repair Camera inspection of drain repair Mainline backwater valves repair Sewage ejector repair Sump pump repair
BRANDS
BOILER NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers, Weil McLain, Boiler Combi heating systems (condensing units) TANKLESS WATER HEATERS Navien and Rinnai WATER HEATER TANKS AO Smith, Bradford White, John Wood, Rheem, FAUCETS Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard TOILETS Toto Toilet, American Standard toilet, PRODUCT Bio Clean-Drain liquid, Rydlyme Adey Mitsubishi Heat Pumps Mitsubishi Mini Splits Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Stelrads Emergency Service 24/7
SPECIALITIES
Tankless water heater install Radiant floor Install High efficiency boilers Install Bradford white combi core Replace Boiler combi units install Drain camera inspection Backwater water valve install and maintain. Building Trap Removal New water service Install Repipe house Install Sump pump install Heat pump/Air conditioning install Drain digs, Drain repairs,and Drain installs Radiator installs Basement Back ups Sump pump rebates Backwater valve rebates Heat pump rebates Emergency service 24/7 live customer service person answers the phone.
WEBSITE
https://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
17
PAYMENT METHOD
Credit Card,Cheque,Cash
LICENSES
gasfitter,plumber
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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