From start to finish, Hoerner provided excellent and professional service. I was helped on the phone by Kim and Robyn. When they had to reschedule my appointment because they had to respond to real emergencies with burst pipes, they waived the dispatch fee. Then 2 plumbers came to my house. Yes 2 ;-). Mario and Cameron. I knew there would be a problem with fixing my hose bib and I was right. Mario quickly determined that the pipe for the hose bib is buried behind drywall. And the stem in the hose bib is old and there is no replacement part. I was feeling desperate until Cameron came up with a solution. Mario and Cameron quickly installed the solution, and tested to make sure there are no leaks anywhere. My hose bib is now back into action. I really appreciate Mario and Cameron's attention to details, creative thinking, and professionalism. Both of them would take the time to explain what they are doing, show me what they have done, and tested everything before they left. This is the second time I have used Hoerner, and they are consistent in providing reliable service. I will definitely continue to use them for my plumbing and HVAC needs.
- Company Response
Oh my goodness. You are so lovely to mention Kim, Robyn, Mario and Cameron. We all are so excited to receive reviews like yours. Thank you so much for taking the time to write this review...and we really hope you choose Hoerner in the future.